CRM Platform Project Manager
Would you like to play a key role in our business?
Are you a Project Manager looking for a new opportunity?
Join our successful team
We are seeking a dynamic and passionate Project Manager to join the CRM Platforms team. Supporting Baker Hughes' ongoing transformation of CRM and digital technologies that drive sales effectiveness, operational efficiency, and enhanced customer experience. You will need to successfully manage multiple projects simultaneously, while also supporting CRM platform operations
Role Overview
This high-impact, strategic role requires a passionate leader who can communicate effectively, influence stakeholders at all levels, and drive cross-functional alignment. The Project Manager will own end-to-end delivery, define execution strategies, and tightly manage progress to ensure initiatives are completed on time, within scope, and aligned with business priorities.
As a CRM Platform Project Manager, you will be responsible for:
Project Planning
* Define and shape initiatives from inception by leading business discovery, developing clear project charters, success criteria, and robust business cases that articulate financial ROI, compliance impact, and improvements in sales effectiveness and operational efficiency.
* Plan delivery at scale by building and maintaining optimized resource plans across concurrent digital initiatives, balancing capacity, improving efficiency, and maximizing team throughput
* Enable consistent, fit‑for‑purpose execution by designing, refining, and socializing a scalable delivery playbook across discovery, design, build, and rollout phases, flexing methodologies to suit project complexity and business context.
Ensure strategic alignment by partnering with Commercial Excellence, Digital Technology, enterprise architecture, and data governance teams to shape and synchronize CRM release schedules and project launches with broader business, digital, and data roadmaps.
Project Execution
* Lead day‑to‑day delivery execution by facilitating agile ceremonies, managing critical workstreams, monitoring progress through Salesforce and Deal Machine trackers, proactively removing blockers, and ensuring on‑time, in‑scope delivery.
* Drive business adoption and operational readiness by partnering with Change Management teams on stakeholder engagement, communications, training, and adoption strategies, and by executing structured handovers and hyper‑care to embed solutions into BAU operations.
Project Governance
* Maintain strong delivery and financial control by tracking milestones, risks, issues, vendor performance, and spend against plans; remaining agile to changing priorities; and ensuring compliance with governance frameworks, data privacy, and IT security standards.
* Enable transparency and continuous improvement by producing high‑impact executive updates, facilitating stakeholder alignment sessions, maintaining a centralized project repository, and embedding lessons learned to continuously enhance delivery effectiveness and scalability.
Deliver Success
To be successful in this role you will:
* Have significant project management experience delivering enterprise platforms, ideally including Salesforce implementations and third-party integrations.
* Bring proven experience in Sales, Marketing, or Inquiry to Order functions.
* Demonstrate strong proficiency in budget estimation, cost control, and tracking.
* Shape CRM roadmaps and lead major platform revamps or implementation projects.
* Thrive in fast-paced environments by driving clarity from ambiguity, confidently navigating uncertainty to deliver results under pressure and maintain project momentum
* Apply advanced data and analytics skills for planning, problem sizing, and governance.
* Communicate effectively across multicultural teams with excellent facilitation, presentation and stakeholder management capabilities.
* Familiarity with vendor evaluation and SaaS solution assessment.
Work with flexibility
We recognize that everyone works best in different ways and that a degree of flexibility can help people balance their responsibilities while delivering strong outcomes.
·This role offers a degree of flexible working hours, allowing some adjustment to the start and end of the working day to support collaboration across global time zones and personal logistics.
·Flexibility is applied in a practical and balanced way, ensuring that core working hours are covered, key meetings are supported, and collaboration with globally distributed teams and stakeholders remains effective.
·Working patterns are shaped by project needs and team collaboration, with flexibility enabling the Project Manager to stay connected, responsive, and effective in a global environment.
Working with us
Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.
Working for you
Our inventions have revolutionized energy for over a century and to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:
* Contemporary work-life balance policies and wellbeing activities
* Comprehensive private medical care options
* Safety net of life insurance and disability programs
* Tailored financial programs
* Additional elected or voluntary benefits
The Baker Hughes internal title for this role is: Project Management Senior Advisor - Functional Mgmt