Role Summary
As an FCA‑regulated business, maintaining robust systems and controls is fundamental to how we operate, ensuring our processes remain effective, compliant and customer‑focused.
This role plays a key part in providing independent oversight of regulatory requirements, identifying risks and ensuring appropriate remediation or mitigation is implemented. It delivers second‑line Quality Assurance and monitoring of written and verbal communications, while supporting the Head of Compliance in embedding a strong culture of risk awareness, delivering the annual compliance plan, and continuously improving policies and processes to achieve good customer outcomes.
What you will be doing
* Conduct Thematic Reviews in line with FCA's guidance to identify risks, assess regulatory effectiveness, promote best practice and suitable customer outcomes.
* PEPs and Sanctions screening and discounting to identify and report high risk customers.
* Process DSARs and other data/information requests in accordance with GDPR requirements.
* Monitor Compliance Inbox and provide guidance on queries raised while maintaining relevant registers.
* Maintain AML risk register, and escalator suspected patterns for further investigation.
* Support QA officers with quality monitoring and assign appropriate remediation work to relevant colleagues across operations.
* Analyse risk and correctly identify appropriate remedial action to support fair customer outcomes.
* Conduct effective root cause analysis to support necessary improvements that feed into various business areas policies and process changes.
* Ensure actions are effectively tracked to satisfactory resolution where remediation is required.
* Ensure that the Quality Assurance scorecard aligns to the Consumer Duty and other internal/external requirements and delivers good outcomes for customers.
* Provide MI to the Head of Compliance on relevant assurance outcomes.
* Provide feedback to Team Leaders on the outcomes of the monitoring with clear guidance on the areas of improvement and coaching.
* Identify areas of improvement or training with potential solutions.
What we want from you
* At least 2 years’ experience working in a compliance or risk department.
* Subject matter expertise in one or more of the following: regulated mortgage sales, risk management, FCA regulations (MCOBS, BCOBS, ICOBS), ICO requirements (GDPR, breach reporting/handling), or Ofcom.
* Experience in communicating effectively and directly to senior and/or executive level people on Compliance matters.
* Experience within a regulated environment ideally financial.
* Confident in communicating directly with senior and executive stakeholders on compliance matters.
* Quick to learn, able to apply new knowledge effectively, and share it when needed.
* Capable of managing objections or conflicts and proposing appropriate solutions.
* Skilled at building strong relationships and integrating well within existing teams.
* Detail‑oriented, methodical, and able to prioritise workload to meet tight deadlines in a changing environment.
* Proactive, analytical, and comfortable working under your own initiative to solve problems.
* CeMAP or other equivalent qualifications are desirable. (Applicants that do not have these qualifications may be required to gain these in future)
What you get in return
* Annual Leave: 29 days holiday + 8 bank holidays, with the option to buy extra days through salary sacrifice.
* Flexible Benefits: A cash payment annually (£250) to use towards benefits such as dental insurance, gym memberships, or additional holidays.
* Life Assurance: x4 annual salary.
* Company Sick Pay: Up to 2 months full pay and 2 months half pay (after probation).
* Pension Scheme: Matched contributions up to 10% (for a total of 20%).
* Retail Discounts: Save with major retailers through our EQ Wins program.
* Parental Leave: Maternity/Adoption Leave: 3 months full pay, with a return‑to‑work bonus.
We encourage diversity
At Lenvi we encourage individuals from all walks of life, without exception, to join our team. We know diversity fuels innovation and creativity, so we welcome applications from anyone, with any background.
Seniority level
* Mid‑Senior level
Employment type
* Full‑time
Job function
* Quality Assurance
Industries
* Software Development
* Financial Services
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