Permanent, Full Time
Office based 8am - 5pm
We are looking to recruit a Supervisor / Team Leader to join our Maida Vale Team.
About the Role
As the Customer Team Leader, you will ensure the Hub contact centre operations delivers the required performance, delivering a great customer contact experience through a variety of customer contact channels which might be; Phone, Email, Video, Social, Correspondence.
Working to deliver the best quality service, youll be responsible for leading a team supporting the day-to-day activity. Youll drive excellent service standards, influencing profitability and basic budget management, whilst ensuring ensure exceptional customer relationships are maintained.
About You
Excellent supervisory skills
Previous experience of leading and managing a small team of planners
Experience of working in a social housing repairs environment
Ability to establish and maintain effective customer relationships
Strong understanding of WIP management ensuring targets are met and exceeded to achieve excellent customer satisfaction at all times
Excellent customer service skills
Excellent working knowledge of Microsoft Office, Word, Excel, & PowerPoint
Benefits we offer:
Profit Share Discretionary Annual Bonus Scheme
26 Days Holiday plus Bank Holidays
Enhanced Pension Plan
Private Health Insurance or Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more)
Life Assurance & Accident Cover
Share Save
Enhanced Maternity & Paternity Pay
Work Perks Discounts & Vouchers
Buy & Sell Holiday Schemes
Flexible Working & Flexible Bank Holidays
Cycle to Work
Volunteering (2 days paid)
Learning & Development Opportunities
Extensive Wellbeing Support, including EAP
Loyalty & Values Awards
Funded Professional Subscription
About Us
Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works.
With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first.
Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success.
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