Key Account Manager | ERP / SaaS
We’re partnering with a fast-growing technology business looking to appoint a commercially driven Key Account Manager to own and develop a portfolio of strategic customers within the ERP / SaaS space.
This is a high-impact role focused on building long-term client relationships, driving retention and revenue growth, and acting as a trusted advisor to senior stakeholders.
The Role
* Manage and grow a portfolio of key enterprise accounts
* Develop strategic account plans aligned to customer objectives
* Lead commercial conversations, renewals, and growth opportunities
* Identify upsell and cross-sell opportunities across software and services
* Coordinate internal teams to ensure successful delivery and customer satisfaction
* Build strong relationships with operational and senior-level stakeholders
* Proactively mitigate risk and improve customer engagement
What We’re Looking For
* Proven experience in Account Management, Customer Success, or Commercial roles within ERP, SaaS, or subscription software
* Strong understanding of Microsoft Dynamics 365 Business Central or similar ERP platforms
* Commercially astute with a track record of account growth and retention
* Excellent stakeholder management and communication skills
* Comfortable managing multiple complex customer relationships
* Self-sufficient, strategic, and customer-focused
What’s on Offer
* Competitive salary + benefits
* Career development and certification opportunities
* Modern, technology-led working environment
* Flexible and collaborative culture
* Opportunity to play a key role in a growing business
If you’re interested in hearing more, please apply or get in touch for a confidential conversation.