Role: IT Systems Administrator
Location: Eynsham and Bicester (this role will be based in Bicester once the new facility is ready in 2026)
An exciting new vacancy has opened up for an IT Service Desk candidate. Be a key part of a team supporting our IT Service Desk in our new digital facility.
Our new digital facility being built from the ground up, is our vision of a factory of the future. We will see an employee base of one thousand people join us in Bicester. Our core I.T infrastructure will be state of the art, supporting our new products design and build.
As an IT Systems Administrator, you will play a crucial role in providing direct support to users, plus co-ordinating IT support activities, ensuring the teams tickets are resolved to the end user's satisfaction whilst meeting or beating SLA's. The ideal candidate will have strong technical skills, excellent communication abilities, and a customer-centric mindset.
Lean Approach - Opportunity to stamp your mark. Manage your workload and identify and prioritise projects that deliver the most value to our business.
Business recognises the transformational potential of digitalisation and needs skilled likeminded people to turn our vision into reality.
Learn and develop - identify opportunities to grow and develop with the business. We recognise the value of personal development and growth and are keen to nurture talent.
Your role Required Skills & Experience:
* Excellent interpersonal and communication skills to liaise, build rapport, work with and support at all levels within the organisation
* Asset Management - Ensure that the ITAM database is kept up to date ensuring that the asset lifecycle and disposal is followed
* Diagnose and resolve hardware, software related issues in a timely manner, escalating more complex issues to higher-level support teams as needed
* Assist with user account management tasks such as password resets, access provisioning, and account setup/deactivation
* Educate users on basic IT concepts and best practices to enhance their productivity and security awareness
* Proactively monitor, assess, and report on all tickets against defined Incident and Request Management KPIs ensuring that appropriate action is taken to progress tickets where required
* Proactive identification of recurring faults, and ensuring a complete resolution is put in place to prevent further incidents, following the Problem management process
* Excellent Windows OS knowledge in a corporate environment
* Excellent Office 365 and Outlook knowledge in a corporate environment
* Excellent communication skills (training, presentations, learning)
* Experience using remote troubleshooting tools
* Implementing and cascading new processes
* Responding to customers when service issues are detected
* Strong problem-solving and analytical abilities, with a keen attention to detail
* Logging and keeping records of customer services issues and solutions in the helpdesk ticket system
* Communicating with second- and third-line support and escalate service issues to the appropriate level for swift resolution
* Updating self-help documents so customers and colleagues can fix problems themselves
* Ability to explain technical concepts in non-technical terms to users
Desirable Key Skills & Abilities:
* Previous experience working in an IT Service Desk or Customer Service Role
Your expertise:
• Excellent interpersonal and communication skills to liaise, build rapport, work with and support at all levels within the organisation
• Assist with user account management tasks such as password resets, access provisioning, and account setup/deactivation
• Educate users on basic IT concepts and best practices to enhance their productivity and security awareness
• Proactively monitor, assess, and report on all tickets against defined Incident and Request Management KPIs ensuring that appropriate action is taken to progress tickets where required
• Proactive identification of recurring faults, and ensuring a complete resolution is put in place to prevent further incidents, following the Problem management process
To find out more about the specific business, have a look at Siemens Healthineers Magnet Technology (siemens-healthineers.com)
Who we are:
We are a team of more than 71,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.
How we work:
When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual's potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world's most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Check our Careers Site at Jobs & careers (siemens-healthineers.com)
As an equal opportunity employer, we welcome applications from individuals with disabilities.
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