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Product Management at Deliveroo involves various facets. We are a consumer-facing brand with websites and mobile apps that help customers find quality food for delivery at any time. We operate as a logistics company, managing a fleet of drivers across major cities worldwide through a dedicated native app. We collaborate with restaurants to unlock new customer access and maximize revenue, and we develop internal tools for customer care, finance, and other teams to ensure smooth operations.
As a product manager, you may work across these areas to deliver value to customers, drivers, and restaurants. Your daily work will involve tackling new business challenges and devising innovative solutions. We are looking for talented and motivated Product Managers to help us advance.
Mission
Trust is Deliveroo’s dedicated group focused on protecting customer accounts and combating fraud and abuse across our marketplace. Our team comprises software engineers, data scientists, machine learning engineers, designers, and product managers working closely with operations, compliance, and care functions. Our goal is to create a safe, frictionless experience for genuine users while safeguarding consumers, riders, partners, and our business from malicious activities.
We seek a staff product manager to play a key role in achieving our growth objectives.
What you’ll be doing
1. Setting product strategy for Trust and translating it into technical roadmaps.
2. Owning the execution of your roadmap to deliver measurable business value; leading a cross-functional team of engineers, data scientists, ML engineers, and designers.
3. Becoming a thought leader on fraud and abuse within Deliveroo.
4. Managing internal stakeholder communications across all levels to build consensus on approaches.
5. Potential responsibilities include:
* Customer account security
* Compensation abuse
* Marketing abuse
* Prediction and detection algorithms/ML
* Infrastructure and tooling (automated decisioning, agent tooling, data labeling, false positive identification)
Requirements
* Proven success as a user-focused Product Manager.
* Strong analytical skills, collaborating effectively with Data Scientists to define metrics, make data-driven decisions, and manage trade-offs.
* Attention to detail and ability to work in high-impact, fast-paced environments.
* Experience in defining strategies for ambiguous problems and building teams from scratch.
* Excellent communication, storytelling, and relationship management skills.
* Ability to own projects, influence stakeholders, and operate at all organizational levels.
* Experience working in a global, consumer-oriented business with distributed teams.
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