Sanctuary provide in:house repairs and maintenance services for an extensive portfolio of properties across Sanctuary organisations. As part of a not:for:profit organisation, we aim to achieve outstanding results for our customers based on our values : working in an open and transparent way, creating strong partnerships with our customers and providing a first:class customer service.
Service Delivery Manager
Based in Hackney, London, E9 : Working across London
GBP 47,319 : GBP 49,809 per year
40 hours per week : Shifts to be worked from 8:00am to 16:30pm over a 6 day rolling rota
We have new and exciting opportunity for
a Service Delivery Manager t
o join our dedicated and newly established Rapid Response team in London.
You will lead a team
of 10 to 20 directly employed operatives as well as subcontractors. Key responsibilities include operational management of the end:to:end delivery of void repairs across the London region, ensuring that void properties are turned around to target, within budget and to our Lettable standard. On:site, you will manage multi:trades, drive productivity, and oversee performance. You will also be responsible for scoping void works, ensuring Health and Safety compliance, conducting risk assessments, and leading toolbox talks, supervising your team and post:inspecting works to ensure they meet Lettable standards. Effective resource and workload planning, quality assurance through regular audits, and maintaining documented records are crucial.
This is a rewarding role where you will make a meaningful difference by ensuring our homes, teams and operations run smoothly and professionally.
A full UK driving licence is required as you will be provided with a company van. You will also have opportunities to develop your career within Sanctuary.
The role of
Service Delivery Manager
will include:
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Overseeing repairs and refurbishment projects to void properties, ensuring they are carried out to a high standard
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Inspecting works completed to ensure these represent value for money e.g. efficient use of materials
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Maintaining compliance for health and safety, ensuring this is promoted and adhered to
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Handling complaints and breakdowns in service to meet customer expectations
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Working with colleagues to ensure work is arranged, prioritised and completed in an efficient manner
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Building relationships with internal and external stakeholders and ensure the customer is our main focus.
Skills and experiences:
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To ensure full compliance with Building Safety legislation, candidates applying for this role must be qualified to ILM membership (The Institute of Leadership) and have a NVQ Level 3 in a core trade subject, currently undertaking the qualification or prepared to undertake this qualification with the support of Sanctuary Group
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Recent experience of undertaking a similar role, preferably within a building maintenance or facilities management environment
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Working knowledge of the application of Health and Safety legislation
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Proven experience of working to deadlines and prioritising workloads
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Basic user of Microsoft Office packages, specifically Microsoft Excel, Word and Outlook (or similar)
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This role will involve driving on company business. In order to drive a company vehicle, drivers must hold a full valid UK driving licence
About us
We provide in:house repairs and maintenance for a wide range of properties, as part of a not:for:profit organisation. We foster a diverse and inclusive culture. Our customers are at the heart of all we do, and colleagues help make a real difference to people's lives.
Our Benefits
As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have