Job Purpose: The Control Centre Operator will be responsible for receiving and responding to a range of calls including emergency and priority calls from vulnerable or elderly callers. Managing a range of support services to employees and customers of the council. Duties and Responsibilities To deliver services to customers across a range of services including makingoutbound and receiving inbound welfare calls vulnerable or elderly customers To understand, support and advise a wide range of customers who will be making enquiries concerning Council services through multiple channels of access * To work with colleagues within the Control Centre and other service areas to ensure the highest levels of call resolution and customer satisfaction * To deal with sensitive and emergency situations effectively and efficiently liaising with other customers, care agencies are/or emergency services