Overview
ADI Global Distribution now have the opportunity for a Inside Sales Associate to join the ADI team at our Bristol Store. This role will be working Monday-to-Friday 8:30-5:30 and offers excellent, long-term opportunities to build a career within the electronic security industry.
JOB DUTIES
* Support the Store Manager and team in achieving sales and profit targets through effective account management and customer engagement.
* Deliver exceptional customer experiences by building and maintaining strong relationships with B2B reseller accounts, strategic vendors, and supply partners.
* Manage a portfolio of reseller accounts, actively tracking pipelines, closing deals, and achieving monthly, quarterly, and annual KPIs.
* Assist in executing store business plans and marketing strategies to drive revenue and profitability.
* Handle customer enquiries and complaints professionally, escalating when necessary to ensure resolution.
* Deliver products to customers across the region, ensuring timely and accurate service.
* Lead by example, promoting positive behaviours and ensuring compliance with audit and operational standards.
* Support onboarding campaigns and marketing activities via direct mail, email, social media, and trade shows.
* Maintain accurate CRM data to provide visibility on business progress and customer relationships.
* Collaborate with internal teams to align business initiatives and deliver end-to-end product solutions through comprehensive product knowledge.
YOU MUST HAVE
* Prior sales/customer service experience - preferably in a trades or wholesale environment but equally retail will be considered favourably
* Ability to multi-task and sell over the phone as well as face to face
* Excellent communication skills
WE VALUE
* Prior sales and industry experience, ideally within wholesale distribution or trade counter environments
* Strong interpersonal and relationship-building skills
* Comfortable working independently and as part of a team
* Confident communicating with customers by phone, offering advice and identifying upselling opportunities
* Experience using CRM systems to manage customer data and sales pipelines
* Ability to analyze sales performance and adapt strategies accordingly
* Skilled in remote presentations and product demonstrations via Teams, Zoom, etc.
* Problem-solving mindset with proven ability to manage client and executive relationships
* Quick to learn and apply product knowledge to deliver tailored solutions
WHAT’S IN IT FOR YOU
* Stable permanent role Monday to Friday.
* Base Salary + Sales Incentives
* Great work environment
* Quarterly bonus scheme
* Excellent company benefits + pension contribution
* Genuine opportunities for progression
* Opportunity to work for a forward-thinking global brand
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