Job Overview
We are seeking a friendly and professional Hotel Receptionist to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires excellent communication skills, attention to detail, and a passion for hospitality. The Hotel Receptionist will manage reservations, check-ins, and check-outs while addressing guest inquiries and needs promptly.
Duties
* Greet guests upon arrival with a warm and friendly demeanour.
* Manage the check-in and check-out processes efficiently.
* Handle reservations, cancellations, and modifications using the hotel management system.
* Provide information about hotel services, local attractions, and amenities to enhance guest experience.
* Respond to guest inquiries via phone or in person with professionalism and courtesy.
* Maintain accurate records of guest information and transactions.
* Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
* Assist in resolving any guest complaints or issues promptly and effectively.
* Uphold hotel policies and procedures while ensuring compliance with health and safety regulations.
Experience
* Previous experience in a hotel or hospitality environment is preferred but not essential.
* Strong phone etiquette with the ability to communicate clearly and effectively.
* Excellent guest service skills with a focus on creating positive experiences for all visitors.
* Multilingual or bilingual abilities are highly desirable to cater to diverse clientele.
* Familiarity with hotel management software is an advantage but not required as training will be provided.
If you have a passion for hospitality and enjoy working in a dynamic environment, we encourage you to apply for this exciting opportunity as a Hotel Receptionist
Job Types: Full-time, Part-time, Permanent
Pay: £12.21 per hour
Benefits:
* Company pension
* Discounted or free food
* Employee discount
* Free parking
* On-site parking
Work authorisation:
* United Kingdom (required)
Work Location: In person