We are seeking a highly motivated Technical Operations Analyst to support our underwriting support team. This role will focus on interrogating data sets, identifying trends and issues, and delivering data-driven insights and solutions.
Pro operates a flexible hybrid working policy and this role would be based working at home and weekly in our London office.
Key Responsibilities
* Extract and interrogate large and complex data sets from multiple sources.
* Identify anomalies, root causes of issues and opportunities for improvement.
* Translate raw data into actionable insights for operational teams.
* Work with stakeholders to define problems clearly and recommend data-driven solutions.
* Work with our MI team to build dashboards and insights into operational performance.
* Support implementation of changes by providing analytical evidence and tracking of outcomes.
* Collaborate with underwriters, operations, outsource partners and other business functions to understand challenges and implement solutions.
* Act as a trusted advisor on data led decision making.
* Ensure data quality, consistency and alignment with reporting.
* Highlight risks and dependencies associated with data issues or controls gaps.
* Contribute to projects, initiatives or investigations (such as risk incidents) by providing robust data analysis and insight.
Qualifications
* Strong data analysis skills - advanced Excel and Power BI highly desirable.
* Proven ability to interrogate large data sets, reconcile discrepancies and generate insights.
* Experience in problem solving and solution design within an operational or financial services context.
* Ability to communicate complex findings clearly to non-technical stakeholders.
* Experience in the insurance or London Market preferred.
* Strong organisational skills and ability to deliver to tight deadlines and manage conflicting priorities.
Personal attributes
* Analytical mindset, naturally curious, with the ability to dig beneath the surface of data to uncover insights and root causes.
* Solution focused with a pragmatic approach to designing workable, data driven solutions.
* Detail conscious – able to interrogate large data sets with precision, whilst understanding and recognising the bigger picture.
* Clear communicator with the ability to adapt style based on audience.
* Collaborative and able to build strong working relationships.
* Comfortable working in a face paced, demanding environment. Able to quickly grasp new processes and data structures.
* Comfortable working independently to deliver the objective of a task whilst regularly engaging with stakeholders.
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