Overview
Tesco Colleague - Customer Service Desk - Fulbourn Cherryhinton role at Tesco.
Salary: Tesco Colleague rate of pay starts from £12.45 per hour; this increases to £13.66 for stores within the M25. Additional payments may also apply depending on location.
It is our policy to offer new colleagues a minimum of 16 guaranteed hours each week. If you’d like to work fewer hours (to a minimum of 12), we have opportunities for this too and would still love to hear from you.
The following are the availability windows we would like you to be available to work. We will schedule your contracted hours within these times and you will have 3 weeks’ notice of exactly when your shifts will be. We are happy to support flexibility; if your availability closely matches but is not exact to the advertised times, we’d still love to hear from you.
Customers are at the heart of everything we do.
It takes lots of different people to run a store and this is a job for doers, with plenty of variety. It is a committed role, full of everyday challenges, but that’s one of the things that makes it exciting.
Responsibilities
* Being a colleague in one of our stores means you will help to serve our shoppers better every day.
* You will meet great people, learn new things and be part of a specialist, diverse team where everyone is welcome.
* Whether you are looking for stability or flexibility to suit your lifestyle, or the opportunity to progress your career, this can be the role for you.
* Know your customers and serve them with passion and pride; provide great natural service.
* Put into practice training to work safely, effectively and to serve customers brilliantly.
* Handle customer complaints and feedback professionally, leaving customers satisfied.
* Record customer details accurately and treat information as confidential.
* Carry out safe and legal checks on the desk you are trained for, reporting next steps to the Shift Leader/Team Manager.
* Record and dispose of waste responsibly, following food waste and recycling routines.
* Record and process returned items from customers.
* Sign in visitors and ensure awareness of health, safety and fire procedures.
* Control desk keys correctly and liaise with Shift Leaders, Managers and Security with clear communication.
* Participate in seasonal, community and charity events to create an inclusive atmosphere.
* Work across the store in service, picking and replenishment areas where required.
* Handle products with care to maintain quality and ensure they reach customers in the best condition.
* Be yourself, live the Tesco values, make everyone feel welcome and follow policies.
Requirements
* A passion for delivering great service, greeting customers with a smile, and serving them with pride.
* The ability to build rapport so customers leave with a great shopping experience.
* Take initiative and make decisions that are right for customers.
* Work well within a team and communicate openly.
* Build relationships with colleagues to create a team spirit, having fun and celebrating success.
* Be punctual, well-presented and a brand ambassador.
Benefits
* Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays).
* Flexible working from day one.
* Colleague Card benefits: 10% off, 15% at pay day weekends; up to £2,000 a year with a second card for family.
* Access to free wellbeing services and resources.
* Life cover and an award-winning pension with matching contributions up to 7.5%.
* Additional benefits such as discounts, shares, cycle to work schemes, and more; uniform provided.
* Access to colleague networks for diverse backgrounds; details available by request.
* Further information about available benefits can be read here.
About Us
Tesco’s vision is to become every customer’s favourite way to shop. Our core purpose is: "Serving our customers, communities and planet a little better every day." Tesco aims to be a responsible and sustainable business for all stakeholders, communities, and the planet.
We are committed to diversity, equity and inclusion. We welcome flexible working and various life circumstances. We are proud to be Disability Confident Leader and offer an accessible recruitment process. For accessibility information, please view the provided resources.
Please note: Tesco will recruit individuals who have passed the school leaver’s age. Some roles may require candidates to be over 18 for early morning/late shift or specific job areas.
For more information about us please visit www.tescoplc.com
#J-18808-Ljbffr