Location: West Lothian Civic Centre Howden South Road Livingston, EH54 6FF
Salary: £33,298 - £36,020 per year
Contract Type: Permanent
Position Type: Full Time
Hours: 36 hours per week
Job Description
We are committed to employing a diverse workforce that reflects the people of Scotland. We welcome applications from all backgrounds, especially from groups currently under-represented, including people with disabilities, minority ethnic communities, or those from socio-economically disadvantaged backgrounds.
Reporting to the IT Service Centre Manager, this role is part of our IT Services team and is essential in delivering effective and efficient IT services. As an IT Engineer, you will provide first-class technical support to all IT customers, serve as the escalation point for our IT Service Desk, and help maintain West Lothian Council's IT infrastructure using the latest technologies to implement fixes and fulfill service requests.
You will work closely with the IT Service Centre Manager, Service Delivery Manager, Project Managers, IT Service Desk, and other colleagues within IT Services, focusing on delivering excellent IT service to our customers.
The IT Services structure is based on ITIL v3, and a solid understanding, knowledge, and experience of best practices are required.
Applicants should have proven experience in implementing and supporting client and server management technologies within a multi-site, multi-security profile organization, including at least three years of experience working with Microsoft SCCM environments.
Our benefits package includes flexible working hours, up to 31 days of paid holidays plus 7 public holidays annually, a competitive salary pension scheme, comprehensive work-life balance policies, occupational health services, learning resources, and access to various staff discounts.
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