Customer Team Leader
Location: 25-29 Cornfield Road, Eastbourne, BN21 4QD
Pay: £13.99 per hour
Contract: permanent, part‑time – 25 hours per week + regular overtime
Working pattern: varied shifts, including afternoons, late evenings (store closing) and weekends – to be discussed at interview
30% colleague member discount in store
Apply easily from your mobile by completing our assessments – no CV needed!
Age requirement: must be 18+ to authorise age‑related sales
Why this job matters
As a Customer Team Leader you will manage a small team in a fast‑paced Co‑op store, supporting essential services to your community. You will play a key role in making life easier for our customers.
What you’ll do
* Own the day‑to‑day running of the store by leading the team on your shift
* Motivate, coach and support your team to deliver great service and efficient operations
* Work hands‑on on the shop floor and tills, supporting daily operations and setting the pace for a team of Customer Team Members
* Support store performance through merchandising, stock accuracy and HR processes
* Champion Co‑op through community engagement and membership growth
What you’ll bring
* Passion for people and leadership
* The ability to work flexibly and lead by example
* Skills in retail, merchandising or team management (experience not essential)
Why Co‑op?
At Co‑op we are owned by our members. Joining us means working with purpose and people at the core of our business.
Benefits
* Full training and career development resources
* 30% discount on Co‑op products in store
* Flexible access to you pay as you earn it
* Up to 10% pension contributions
* 36 days of holiday pro‑rata, including bank holidays
* 24/7 access to GP appointments and colleague support programme
* Market‑leading policies to help you through life’s big moments
Our inclusive culture
We welcome applications from everyone and are committed to creating a workplace where colleagues feel they belong, supported by our inclusive policies. We are proud to be part of the Disability Confident scheme and welcome interviews from disabled candidates. If you need adjustments during the recruitment process, we will support you.
We reserve the right to remove a vacancy before the scheduled closing date.
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