Responsible for: To ensure agreed standards are maintained on a consistent basis with particular attention to maintenance and hygiene in bedrooms, public areas and linen, To ensure rooms are fully checked to company 4* standard prior to returning them to reception.
Key Duties Of The Role Include
* To ensure assigned rooms, bathrooms, corridor areas and public areas are cleaned to the standards, using only approved chemicals/cleaning materials and equipment and to ensure stocks of bathroom and bedroom items are replenished to correct standards.
* To ensure bed linen and towels are changed to the agreed schedule and standard laid down for your hotel.
* Ensure accommodation trolley, caddies and storage presses are maintained tidy, cleaned and stocked.
* To ensure any guest property left behind is passed to Accommodation Manager for lost property.
* To alert the Accommodation Manager to the needs of accommodation staff be it materials or equipment to carry out their job efficiently.
* To maximize the use of all resources and ensure the lowest cost levels.
* Report any maintenance issues to the supervisor/manager promptly.
* To liaise with your supervisor regarding room moves, VIP guests, and special needs and act on any information given.
* To inform your supervisor of room status on an ongoing basis once rooms have been checked.
* To actively participate in any training, meetings and personnel exercises designed to improve standards and performance levels.
* To carry out the hotel’s customer relation policy.
* To communicate hotel services to guests.
* To receive customer complaints courteously and sympathetically and to report to your manager immediately.
* To arrive for duty by rostered times in full clean uniform and wearing name badge at all times.
* To ensure the highest standards in personal hygiene and grooming (please refer to company grooming policy).
* Report DND or No Service every day.
* Keep corridors free from debris at all times.
* To be responsible for key cards in your possession.
* To report all accidents to the Manager on Duty.
* To comply at all times with Fire, Security Health and Safety Procedures.
Please note that the above job specification is not exhaustive and is subject to change as the business demands.
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