Overview
Customer Assistant - Fashion, Home & Beauty - Bluewater
Join our team at M&S as a Customer Assistant in our Clothing & Home section, where you'll champion our stylish products, on-trend designs, and exceptional customer service. We’re looking for passionate and fashion-forward individuals who are excited to dress the nation. You’ll be a brand ambassador ready to recommend our newest fashion items and deliver remarkable service so customers feel valued every time they shop with us.
Location: Bluewater, United Kingdom
Responsibilities
* Serve customers efficiently on the shop floor and at service points
* Keep the store clean and tidy, with shelves always stocked
* Monitor and deliver on daily sales targets, priorities, promotions and selling opportunities
* Proactively engage with customers to understand their needs, make recommendations, and deliver remarkable service
* Build expert product knowledge to sell and recommend products and services
* Utilise digital tools and in-store devices to enhance the customer experience
Hours/Shift Pattern
* Week 1: Sunday 12:00–16:00, Monday 17:30–21:30, Saturday 12:00–15:00
* Week 2: Sunday 12:00–16:00, Monday 17:30–21:30, Saturday 12:00–15:00
Key Capabilities
* High levels of customer service
* Attention to detail and quality work
* Open to feedback and continuous improvement
* Accountability for planning and managing own workload
* Strong communication skills
* Adaptable to changing situations
* Ability to build positive relationships and listen well
* Good digital capability
Qualifications/Requirements
* Open to and capable of working across various areas of the store
* Team player with inclusive store environment mindset
* Flexible to cover different areas as demanded by retail
Equal Opportunity
M&S is committed to Inclusion, Diversity and Equal Opportunities. We encourage flexible working and will make reasonable adjustments to the recruitment process upon request to ensure a fair assessment.
Other
We’re ready to push boundaries to lead the retail industry into a greener, faster, more inspiring digital era. There’s never been a better time to join our team.
#J-18808-Ljbffr