At MSI UK, our success rests on our dedicated team and client-focused approach. As a leading provider of sexual and reproductive healthcare, we aim to empower clients' reproductive choices for a more equal world for everyone. Through personalised care, we prioritise our clients' needs and experiences every step of the way.
Contract: Permanent
Hours: 37.5 hours per week (with the occasional Saturday)
Salary: starting from £25,528.04
We are looking for a compassionate and professional Client Care Coordinator to join our supportive team. This is a rewarding customer-facing role where you will support clients both in person and over the phone, providing reassurance, clear information, and a calm, empathetic approach during what can often be sensitive or challenging situations. We are seeking someone who is confident working with the general public and passionate about delivering exceptional care and support.
What we’re looking for
* Previous customer-facing experience, ideally working directly with the general public
* Strong communication skills with the ability to remain calm, empathetic, and professional in difficult or emotional situations
* A caring, approachable nature and a genuine desire to support others
Full training and ongoing support will be provided, along with great transport links, on-site parking, and only one Saturday shift every two months.
Interviews for successful candidates will take place on Friday, 29 th May.
We offer a supportive, values-driven environment where your contribution is recognised and rewarded:
Financial & Rewards
* Aviva pension (up to 5% employer contribution)
* Blue Light Card discounts (4,000+ perks)
* Cycle to Work scheme
* Season ticket loan
* Long-service recognition rewards
Wellbeing & Work–Life Balance
* Opportunity to buy and sell annual leave
* 24/7 GP access and EAP via Westfield Health
* Extra day off for your birthday
* Accredited Mental Health First Aiders
* Family-friendly policies
* National employee recognition programme
Learning & Career Development
* Clear career pathways
* Paid training and development
* Accredited apprenticeships
* Learning agreements to support your professional growth
We’re proud to be a disability confident level two equal opportunities employer and give equal consideration to all qualified applicants without regard to race, ethnicity, religion, gender, gender identity / expression, sexual orientation, national origin, disability, or age.
MSI UK is committed to safeguarding: promoting the welfare and safety of everyone involved in the delivery or receipt of sexual and reproductive health services, especially children, young people and vulnerable adults.
We pride ourselves on having a Just and Learning Culture and recognise that successes or mistakes are the product of many factors and our learning focuses on changing systems and processes to make it easier for people to do their jobs safely.
Please note
* If you do not upload a CV or Resume, your application will not be considered.
* This role is not eligible for sponsorship and successful applicants must have the right to work in the UK from day one of employment.
* We consider applications as we receive them and reserve the right to close adverts early where we have received a sufficient number of applications.
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