UK Customer Service Supervisor
United Kingdom - Blackburn / Newcastle-under-Lyme
Are you looking to advance your career within Customer Relations? If so, we are currently recruiting for a UK Customer Service Supervisor to make an impact on our growing team!
The Opportunity
Radwell is committed to rewarding and investing in our people, and we believe this must be reflected in our salaries and benefits. As our UK Customer Service Supervisor, you can expect:
· A starting salary of £30,000-33,000.00 per annum dependent on experience
· Salary dependent on experience and qualification
· A hybrid and flexible working policy (after initial training)
· Fully funded professional memberships
· Annual leave of 25 days + bank holidays
· Private Health/Medical Insurance
· Life Insurance/Death in Service Insurance
· Access to our benefits portal with a wide range of offerings from high street to local discounts!
· A company passionate about wellbeing: 24/7 free health & wellbeing support through Medicash app and helpline, free counselling sessions and access to trained Mental Health First Aiders.
· Free tea and coffee
· Free on-site parking
· Celebration of National Engagement Days such as Employee Appreciation Day and a company passionate about supporting charitable and community work.
As UK Customer Service Supervisor, you will gain invaluable insight and experience within a hard-working Customer Relations team who have a demonstrable daily impact on a growing organisation. Radwell is committed to providing our employees with learning opportunities, both inhouse and externally, so you can make the most of your role and actively contribute to the success of our business. If getting stuck in with a role that can afford you plentiful growth and development opportunities, this role could very well be the one you have been waiting for.
The Role
As a UK Customer Service Supervisor, you will participate in all aspects of people management, overseeing customer operations across our two UK locations. Working in a proactive, organised, and motivated manner, you provide an excellent level of service to your customers, ensuring all work is completed in an accurate and timely fashion. In addition, you will:
* Lead, coach and develop UK Customer Service teams, setting clear objectives and driving performance against KPIs and SLAs.
* Demonstrates a strong willingness to learn and quickly absorbs new information and skills.
* Manage team capacity, workloads and customer contact queues to ensure consistent service delivery.
* Oversee onboarding, training and ongoing development of team members.
* Handle escalations and support resolution of complex customer issues.
* Foster a positive, accountable and customer-focused team culture.
* Ensure professional, timely management of customer enquiries, orders, returns and post-sales support.
* Conduct regular quality reviews and provide feedback to drive continuous improvement.
* Collaborate cross-functionally to resolve issues, address root causes and improve processes.
* Monitor performance trends and contact drivers to identify efficiencies and service enhancements.
* Support development and alignment of processes and SOPs across UK and EU Service teams.
About You
Being proficient at time management, and with a strong collaborative streak, you will bring your previous Customer Service and management experience to the position, meaning the in-depth training you receive from us will be bolstered by your own knowledge and experience. Furthermore, you will have:
* 5+ GCSEs (A–C) or equivalent qualification.
* Previous managerial and/or supervisory experience.
* Strong written and verbal communication skills with the ability to build effective working relationships across departments.
* Confident IT user, including Microsoft Office, email, internet and CRM systems.
* Excellent organisational skills with the ability to prioritise, multitask and meet deadlines.
* Strong analytical and problem-solving skills, with experience improving processes and implementing practical solutions.
* Proven ability to motivate, manage and develop others.
* High attention to detail and accuracy.
* Technical product knowledge. (Desirable)
* Experience within the electronics industry. (Desirable)
* Experience achieving high levels of output and customer satisfaction. (Desirable)
* Experience managing or supporting multi-site operations. (Desirable)
* Demonstrated process improvement experience. (Desirable)
Also, if you speak any languages other than English at a fluent level, that would be advantageous to your application; Radwell operates internationally, so any other languages you can speak will always be helpful in this role.
About Radwell
As the world's leading provider of spare parts and repair solutions in industrial electronics, robotics, and automation, Radwell has been supporting our customers in maintaining their systems for more than 40 years. Thanks to our constantly growing stock of currently more than 35+ million parts globally, and decades of cooperation with well-known manufacturers, our customers benefit from comprehensive solutions and fast response times. With an international footprint, and headquarters in New Jersey, USA, our people work collaboratively across borders. To ensure we all thrive at Radwell, we constantly invest in our people and provide a safe, happy and rewarding workplace for each and every person.
How to Apply
The closing date for this role is 11 March 2026, at 12:00. Please note that any applications received after this deadline will not be considered. Should we receive a high volume of suitable applications, we reserve the right to bring the closing date for the role forward. If the role is of interest, we would advise applying for the role immediately.
Please click the ‘Apply’ button below to start your application.
We wish you the best of luck in your application for the role of UK Customer Service Supervisor.
Other organisations may call this role Customer Service Team Leader, Customer Support Supervisor, Customer Service Lead, Customer Experience Supervisor, Service Delivery Supervisor, Customer Operations Supervisor, Customer Operations Lead, Client Services Supervisor, Service Operations Supervisor, Customer Success Supervisor.
Join Our Diverse Team
Radwell International is an equal opportunity employer and welcomes applications from candidates of all backgrounds. We believe that a diverse workforce is essential to our success and invite individuals who share our commitment to diversity and inclusion to join us in our mission to deliver innovative solutions and exceptional service to our customers worldwide.
Inclusion is at the heart of everything we do at Radwell International. Come be a part of our diverse and dynamic team!
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