Job Advert
The Windmill Village Hotel, Golf Club & Spa is a vibrant and dynamic family business situated on the A45 as you leave Coventry towards Birmingham. The business enterprise includes The National Motorcycle Museum & National Conference Centre and The Manor Hotel - Marco Pierre White Steakhouse Bar & Grill.
We have an exciting opportunity for a Golf & Lesiure Assistant to join our hotel; you should be able to deliver amazing hospitality and thrive on the challenge of always exceeding guest's expectations. You should have a real pride and passion for what you do, with the ability to build rapport and long-term relationships with members and guests. You should have a warm, personable nature and a can do attitude. In this type of industry teamwork is key; you should be a strong team player willing to lend a hand wherever needed.
You will receive a competitive salary plus amazing benefits which include free onsite parking, free membership to our state of the art gym and golf club, discounted food & beverage and discounted stays within the group.
Key responsibilities for the Golf & Leisure Assistant are;
Welcome and acknowledge all guests; anticipate and address guests' service needs at all times, promoting a fun and relaxing atmosphere.
Ensure that the reception desk is efficiently run and that guest care & satisfaction is a focus throughout the shift.
Be responsible for the supervision & safety of guests and members in accordance with Company procedures and Health & Safety regulations.
Maintain and manage the golf diary ensuring all bookings are inputted directly upon receipt and updated when necessary.
Take enquiries and bookings in an efficient manner and encourage maximum sales revenue for the overall profitability of the club.
Be responsibility for the cleanliness of the club at all times in accordance with Golf Club procedures.
Schedule tee times for golfers and spa treatments for clients as requested.
Take orders, dispense drinks and serve at tables where necessary.
Promote and sell golf and leisure shop merchandise to guests and members.
Sell and process club memberships along with promoting the clubs services.
Promote facilities with a focus on memberships and achieving forecasted targets.
Observe activities throughout the facilities and maintain poolside cover as appropriate during shift.
The Ideal Candidate Will:
Have a passion for golf
Be self-motivated and enthusiastic
Have previous experience in a guest facing role
The Essential Skills:
Engaging and the ability to inspire
A passion and commitment to quality and customer service
Well organised and structured in your approach
The Desirable Skills:
Confident personality with presence
Lifeguard qualification
Attention to details and the ability to multitask duties