Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.
EXPLORE JW MARRIOTT GROSVENOR HOUSE NEWLY RENOVATED JW STEAKHOUSE
Grosvenor House welcomes the newly renovated JW Steakhouse, boasting stunning interiors on Park Lane, the return of classic steakhouse favourites and a new Bourbon Bar. With over 90 years of luxury hospitality, join us and be part of a special team that’s shaping the dining legacy of JW Steakhouse, passionate about delivering exceptional guest service and culinary excellence.
We do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required.
Job summary: Head Host/Hostess
To welcome the guest upon their entry into the restaurant and ensure that their first impression is a pleasant one. To ensure memorable welcome and fond farewell and create lasting dining experiences. To manage overall reservations and seating requirements, taking into consideration guests’ preferences and restaurant business needs.
What you’ll do as our newly appointed Head Host/Hostess:
1. Greet guests with a warm welcome upon arrival and be the face of the restaurant
2. Guide guests through the dining rooms, ensure they are seated comfortably and managed in orderly manner
3. Handle all guest interactions with the highest level of professionalism
4. Monitor dining rooms for seating availability, service, safety, and well being of guests
5. Answer the telephone in a friendly and courteous manner and to be able to manage and log all reservations and bookings.
6. Understand layout, floor plan and different seating styles based on group size and demographic
7. Work together with the management and other members of staff in order to ensure top quality service delivery to guests
8. Oversee the correctness of bill postings and received payments
9. Maintain cleanliness of work areas throughout the day
Rewards and lifestyle benefits:
10. A unique opportunity to be part of an award-winning international brand where we celebrate your unique talent
11. Growth opportunities in the largest hospitality brand in the world - national and international transfers for the right candidates within Marriott hotels
12. Explore Rate - discounted room rates for you, your friends and family in Marriott properties worldwide
13. 20% off across food and beverage outlets in Marriott properties worldwide
14. 28 days holiday (inclusive of Bank Holidays)
15. Recognition programmes and associate awards to appreciate outstanding talent
16. Wellbeing and community engagement activities on and off property
17. Bike Scheme and Travel Ticket Loan available for all associates
18. Workplace Pension Scheme
19. Meals on duty, uniform provided and laundered free of charge
20. World class training and development programmes tailored to enhancing your skills and help you grow
21. Work alongside talented, award winning and experienced hospitality professionals
What we’re looking for:
22. A warm demeanour and service-oriented personality
23. A team-player attitude
24. Positive outlook and dependability
25. Previous Food and Beverage experience is desired
You’re welcomed here
Our highest priority is making you feel as welcome as our guests. We want you to know you’re important to us and that you’ll make an impact in your role, and for that, you’ll be appreciated and valued.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.