Your newpany
A leading Insurance organisation based in Bradley Stoke, Bristol
Working Pattern
35hrs a week
Monday to Friday, every 6 weeks a Saturday shift (day to take in lieu)
Your new role
1. Use KPIs and targets to track progress across the team of 100+ agents.
2. Implement 1-to-1 training plans to develop customer service skills of individual team members.
3. Provide advice and insights into methods which are leading to overall performance success.
4. Host huddles and team discussions to analyse team understanding of their role.
5. Implement changes based on customer feedback and call insights.
What you'll need to succeed
6. Experience within a coaching capacity, this doesn't have to be sales or customer service focused.
7. Ability to lead on a 1-to-1 and larger scale basis.
8. Able to support new starters through beginners training.
9. Confident in managing senior members on how to improve further or implement changes to their routine.
10. Sales, Contact centre, or helpdesk experience is a bonus.
What you'll get in return
11. Bonus scheme with potential to earn up to 30% monthly
12. Free shares awarded to all employees
13. Free onsite parking and electric vehicle charging points
14. Car salary sacrifice scheme
15. Generous holiday allowance of 23 days plus bank holidays, rising to 25 with service
16. Pension contributions matched up to and life cover up to four times your salary
17. 24/7 confidential wellbeing support for you and your family