Job Description
My client is seeking a proactive and compassionate Housing Options Officer to join our Housing Services team. In this rewarding frontline role, you will provide high-quality housing advice, homelessness prevention support, and case management services to residents in housing need.This is a hybrid working role with a strong hourly rate to match.You will work closely with applicants to assess their circumstances, explore all available housing options, and implement tailored solutions that promote sustainable housing outcomes.Key Responsibilities
* Provide comprehensive housing advice in line with the Housing Act 1996 (as amended by the Homelessness Reduction Act 2017)
* Assess homelessness applications and determine statutory duties
* Develop and manage Personalised Housing Plans (PHPs)
* Negotiate with landlords, agents, and support services to prevent homelessness
* Manage a caseload of clients with varying and often complex needs
* Maintain accurate case records and ensure compliance with relevant legislation and policies
* Work collaboratively with internal departments and external partners
About You
* Experience in housing options, homelessness, or a related advisory role
* Strong knowledge of housing legislation and welfare benefits
* Excellent communication and negotiation skills
* The ability to manage a busy caseload and meet deadlines
* Empathy, resilience, and a solution-focused mindset
* Strong IT and case management skills
If you are have experience within Housing Options and are keen to get into your next role then please apply today!