We are a small, family run company established in 1984, based in Leyland Lancashire. We specialise in B2B debt recovery and are seeking a mature confident individual to join our team on a 12 month fixed term contract. We are a no AI employer, we do not encourage or utilise any form of generative AI, and this role will not be suitable for anyone who relies on AI in a professional setting. This credit control role has a varied, administrative focus. You will support a range of credit control duties such as assisting with overdue accounts, monitoring incoming payments and resolving invoice and payment disputes. The ideal candidate will have credit control or customer service experience, as the role requires a friendly but confident demeanor while dealing with both clients and debtors via telephone calls and emails. Essential Skills: Professional telephone manner with a customer‑focused approach Strong attention to detail and organisational skills Enthusiastic, approachable and a strong team player Strong communication skills Confident in discussing and requesting payments Works well independently and has a good capability to problem-solve Ability to multitask and prioritise tasks Desirable Skills: Credit control / office based experience Proficiency in Google workspace (Docs, Sheets, Slides, Gmail) Experience in Xero would be beneficial Basic understanding of credit management principles.