Social Network Platform for Login/Join:
Manchester City centre (2 days per week onsite)
The Company
Our client believes that fulfilling community needs is essential for long-term sustainability. As a company experiencing hyper-growth, they are hiring community managers to enhance their online presence across forums.
The Role
We are seeking an experienced Online Community Manager to monitor and engage with brand communities. Reporting to the Community Team Leader, you will develop engagement strategies, build community relationships, and drive brand growth on channels like Discord, Telegram, Reddit, YouTube, and Trustpilot.
Your Responsibilities
* Monitor member activity daily on online forums, report trends and issues to the team.
* Keep information updated in a fast-paced environment.
* Collaborate with the team to communicate brand updates.
* Complete training and identify adverse events within communities.
* Respond to member comments to foster community, working with Customer Service for inquiries.
* Suggest ideas for community growth and explore new channels.
* Manage Discord live events to engage the community, onboard new users, and promote a vibrant culture.
* Work with social and content teams to produce exclusive content and diversify community engagement.
Requirements
* Entrepreneurial mindset and autonomy.
* Experience managing community servers.
* Knowledge of sports is advantageous.
* Proficiency with social media analytics tools.
* Ability to represent the client’s values professionally.
* Strong work ethic and collaborative skills.
* Experience managing international or large regional communities.
* Adaptability to new community software.
* Highly organized with multitasking abilities.
* Team-oriented attitude.
* Flexibility to work nights or weekends as needed.
Additional Responsibilities
* Collaborate with social media managers to create engaging content.
* Plan social content and manage content calendars.
* Oversee social media campaigns to support marketing strategies.
If you're interested or wish to discuss the vacancy confidentially, please contact us.
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