Customer Sales Representative About the Role We're looking for confident, people-focused individuals to join our team as Customer Sales Representatives. This role is all about helping existing customers move from older analogue phone services to modern digital solutions ahead of the UK-wide switch-off in January 2027. You'll be speaking to customers, explaining the changes in simple terms, and guiding them through upgrading their services - ensuring a smooth and hassle-free transition. What You'll Be Doing Contacting existing customers via phone and video Explaining the analogue switch-off and what it means for them Recommending suitable digital alternatives (full training provided) Answering questions and handling objections confidently Agreeing pricing and securing customer sign-off Accurately recording customer details and passing orders internally Working towards individual and team targets What We're Looking For You don't need a technical background - we're looking for great communicators who are comfortable speaking to customers. Ideal backgrounds include: Telesales Customer service / call centre Retail or hospitality (customer-facing roles) Customer retention or outbound calling rolesYou'll be a great fit if you: Are confident and friendly on the phone Can explain things clearly and simply Are comfortable handling objections Enjoy working towards targets Are organised and detail-focused What You'll Get Full training and ongoing support Clear targets and structured work Opportunity to develop sales and communication skills Potential to move into a permanent role Competitive benefits package including: 25 days holiday bank holidays Your birthday off Pension scheme Employee Assistance Programme Why Join Us? This is a great opportunity to build your experience in a growing technology space, develop valuable communication and sales skills, and be part of a team delivering an important nationwide upgrade. Apply Now If you enjoy speaking to people, solving problems, and working in a target-driven environment - we'd love to hear from you. ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy