Overview
Central Recruitment is currently recruiting for a Team Manager to work in the Ilford area. The service provides support to clients with complex needs and a history of rough sleeping.
Job details
Hours: 36 hours per week, Monday to Friday, 9:00 AM – 5:00 PM. Occasional out-of-hours work may be required. This is temporary cover for approximately 4–6 months, with the possibility of extension. Pay: £19.99 per hour, with £2.91 holiday pay, totalling £22.90 per hour.
Responsibilities
* Direct and support 8 staff members, including Complex Need Support Workers, in their day-to-day work to ensure that service users receive a consistent, high quality and responsive service.
* Support the Service Manager with the development and management of services to support rough sleepers.
* Ensure staff are fully trained and develop induction and ongoing training programmes, as well as carry out regular 1-1 and team meetings.
* Ensure each client/resident has an individual package of support with an up-to-date support plan and regular key working.
* Ensure processes are in place for the ongoing assessment of each client\'s needs, strengths, aspirations, and any risks including safeguarding issues, and that this assessment includes input from internal and external specialist staff as appropriate.
* Approve recommendations for applicants moving on through the bond and incentive scheme and prevention payments where expenditure on and discretionary assistance of this type is appropriate.
* Establish a culture of continuous improvement in service provision and delivery. Review stage one formal complaints to identify service improvements required and develop and implement a service improvement plan.
* Contribute to the overall development of the Council\'s Rough Sleeping and Housing Needs service.
* Develop and maintain close working relationships with other Council services and a wide range of stakeholders.
* Ensure the provision of advice services to customers through personal or telephone interviews, correspondence, advocacy, reception, home visiting, outreach work and surgeries, workshops and talks to customer groups.
* Ensure compliance with all relevant statutory requirements, Government Guidance and Codes, Redbridge policies and procedures, management instructions, professional and performance standards and best housing and homelessness prevention practice and ensure that staff comply with these.
* Ensure health and safety responsibilities are met and ensure the development and implementation of effective health and safety plans for the team.
Qualifications and experience
* Experience of staff and service management, working to and meeting service key performance indicators and departmental objectives.
* High level understanding of issues relating to homelessness, substance misuse, and complex trauma affecting the client\'s recovery journey, particularly with clients at the pre-contemplation stage, while also able to motivate abstinent or reducing-use individuals to achieve positive outcomes.
* Understanding of Housing Management in relation to License Agreements and Non-Secured tenancies.
* Experience contributing to budget setting, monitoring expenditure, writing reports, and reviewing, analysing and extrapolating from written information.
* Strong networking skills and ability to build positive working relationships with internal and external stakeholders to improve services for service users.
* Demonstrable understanding of the principles of Recovery and Psychologically Informed Environments, and the ability to develop and implement these within service delivery.
* Experience developing outcome-focused group work sessions and activities addressing barriers to accessing and sustaining education, training and employment opportunities.
* Extensive experience prioritising competing demands in a pressurised environment and identifying service priorities.
* Experience of effective support planning, case management and escalation processes.
* Able to identify organisational risks related to accommodation provision and allocations and identify solutions.
* Desirable: Professional Housing Qualification and/or Membership of the CIH.
Application and timelines
* Candidates must confirm their interest as soon as possible; in-person interviews are scheduled shortly after, and the appointed candidate is expected to start as soon as possible.
Further requirements
* Current valid right to work in the UK.
* Minimum 12 months of paid experience in a front-line social care role within the last 3 years (unless recruitment criteria states otherwise).
* A fully enhanced DBS either registered on the DBS update service or issued within the last 12 months, or willingness to apply for one through Central (costs £60).
* Employment or education history covering the last 5 years that can be verified through the referencing process.
How to apply
If you feel that you fully meet the above criteria and would like to apply for this post, please forward your CV for consideration.
Note: The outlined experience is the minimum first-stage criteria. We will be unable to consider your application unless you are able to demonstrate relevant work history in line with this position.
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