Are you an experienced Customer Service professional with a background in the housing, refurbishments or retrofit sectors?
What's in it for you?
* Basic Salary of up to £33,000 (D.O.E)
* Car Allowance
* MIleage
* Yearly bonus incentives
* Access to an online discounts portal, employee assistance program & much more!
What are we looking for?
* Experience as a Resident Liaison Officer or in a customer‑facing role within any housing sector.
* Strong communication and interpersonal skills, with a customer‑first approach.
* Understanding of social housing projects
* Experience working in occupied social housing environments.
Key Responsibilities:
* Provide residents with timely updates, letters, and access schedules related to kitchen and bathroom refurbishment works
* Conduct pre‑start visits to explain the scope of works and answer resident queries.
* Manage complaints and resolve issues sensitively and professionally
* Organise and attend resident meetings, open days, and progress updates.
* Ensure residents are aware of health and safety procedures and property access needs.
* Support vulnerable residents and ensure special requirements or adjustments are considered.
IF THIS IS YOU, WHY NOT APPLY NOW
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