Company Description Mercure & ibis London Earls Court and Barnabys Restaurant & Bar provide guests with a warm welcome, spacious and comfortable accommodation with breath-taking views of the London skyline currently in the exciting process of a refurbishment with the aim to shift our hotel to a four-star hotel and new branding. Our new goal is to find the right candidates to be part of this amazing project to help us during the evolution to become a modern, stylish and innovative 12-storey hotel. The hotel is about to undergo a very unique project resulting in a dual branding stylish and modern hotel with a combination of 3* and 4* product.
Our promise iscaring and impeccable service. We nurture real passion for service and achievement beyond limits.
Our mission istomake the impossible possible to realise your dreams.
Job Description POSITION OVERVIEW
Department: Food & Beverage
Salary: £15.28/hr
POSITION OVERVIEW
Behaves and acts in an exemplary fashion, embodying the brand mind-set;
Supervise the team of Food and Beverage Department, helping them improve their skills and providing support for career development
Improves sales, the quality of service and promotion of services in compliance with hygiene and security standards
Conveys the hotel's image through his/her attitude, professionalism and involvement in the field
Ensures that all products served to guests conform to standard and are of good quality
Develops revenue and profit margins
Helps the hotel meet its targets
Provides information for guests within his/her field of competence or directs them to the right person
Remains polite and courteous at all times whatever customers may request
Handling any complaints immediately and sensibly, and keeps the manager informed
MAIN RESPONSIBILITIES
Customer relations
Develops high quality relationships with guests, from the moment they arrive and throughout their stay, in order to foster loyalty.
Enquires whether guests are satisfied throughout their experience
Takes into account and anticipates guests' needs
Convey the hotel image
Professional techniques / Production
Determines the best organisation (production, distribution, storage etc) according to existing infrastructure and equipment
Supervises stock rotations for catering supplies and identifies any needs
Supervises and checks the bar, restaurant, menu, presentation
Is responsible for applying the reference standards and audit procedures as defined by the hotel and brand
Coordinates with the departments close to the F&B department (front office, reservation etc.)
Guarantees that equipment is kept clean and well maintained, in line with hygiene regulations
Ensures equipment remains in good condition and signals any need for technical intervention
Ensures compliance with legislation governing the sale of beverages
Team management/ Talent & Culture
Contribute to guests satisfaction by providing high quality services with a warm and friendly and approach.
Develops employees' motivation and team spirit by creating a good working atmosphere
Integrates and trains employees, providing support for skills development
Ensures that employees are well presented (uniforms, personal hygiene etc.)
Helps employees improve their skills and provides support
Commercial / Sales
Is familiar with all the hotel's services and promotes them to encourage guest loyalty
Increases sales through his/her innovative and creative approach and reliable advice
Promotes the special offers and full range of products
Management and administration
Manages the products available for guests
Keeps the loss and breakage of equipment to a minimum and keeps the superior informed
Keeps an inventory of equipment and tracks items coming in and out.
Hygiene / Personal safety / Environment
Ensures that the workplace remains clean and tidy
Knows and ensures the application of the hotel's security regulations (in case of fire etc)
Ensures the safety of people and property in the hotel
Respects the hotel's commitments to the "Environmental Charter" (saving energy, recycling, sorting waste etc).
NOTE: The Company reserves the right to amend this job description from time to time to accommodate the requirements of the business and the evolving nature of the role.
Additional Information PERKS FOR YOU
Employee benefit card offering discounted rates at Accor worldwide
Free and delicious meal breaks on duty
Complimentary stays in UK and North Ireland
Friends & Family discounts
50% food discounts in our restaurants
Pension Scheme
Health Insurance
Eye Test Vouchers
Staff Uniforms Provided
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
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