Cambridge University Hospital NHS Foundation Trust
Administrator - Gender Service
The closing date is 24 May 2026
Cambridge University Hospital Foundation Trust (CUH) is seeking a highly skilled and compassionate individual to join the new NHS Children and Young People's Gender Service (East of England) in the role of Administrator. The Cass Review into gender services for children and young people has recommended that staff should maintain a broad clinical perspective by working across related NHS services to embed the care of children and young people with gender‑related distress within a broader child and adolescent health context. In order to facilitate this, we encourage part‑time applications from staff already working in other NHS or related services. We can also work with successful candidates applying for full‑time roles to agree a job plan that includes a mix of gender service activity and activity in another clinical area.
The service operates Monday‑Friday. There are 3 full‑time roles available with the following shifts:
* Job 1 - 08:00 – 16:00
* Job 2 - 08:30 – 16:30
* Job 3 - 09:00 – 17:00
Main duties of the job
To provide a comprehensive administrative support service to the Children's and Young People's Gender Service, including overseeing and undertaking the booking of appointments, coordinating multidisciplinary team meetings, producing letters and other documents, arranging and taking minutes of meetings, and dealing with queries and concerns in a timely manner. You will be the first point of contact for all visitors to the clinic, including patients and their families.
About us
Our Trust, Cambridge University Hospitals (CUH) NHS Foundation Trust, comprises Addenbrooke's Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1,100 beds, the Trust focuses on a quality service that is all about people – patients, staff and partners. Recognised for providing 'outstanding' care and rated 'Good' overall by the Care Quality Commissioner, the Trust’s values – Together • Safe • Kind • Excellent – are at the heart of patient care and define the behaviour of all staff.
CUH is committed to promoting a diverse and inclusive community – a place where we can all be ourselves. We support an inclusive working environment where every individual can fulfil their potential and welcome applications for all positions irrespective of age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, pregnancy and maternity status or socio‑economic background.
Job responsibilities
Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.
Due to Home Office immigration rules, a full‑time permanent vacancy cannot be filled by individuals on a Student visa. Therefore, students are not eligible for a full‑time permanent contract unless they have applied for a Graduate visa or have successfully completed their course and applied for a Graduate visa before the anticipated start date of employment. This vacancy will close at midnight on 24th May. Interviews are due to be held on 9th June.
Benefits to you
At Cambridge University Hospitals, we offer development opportunities and a wide range of benefits, including on‑site leisure facilities, a shopping concourse, day nurseries and a generous travel programme that includes reduced‑cost Stagecoach bus travel, free Park and Ride bus journeys and free access to the train station. Parking on site is subsidised for eligible staff.
On the CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. We have also launched staff pod break spaces with free tea and coffee, a break space and a private outside area for colleagues to rest and recharge.
CUH is committed to assisting employees to achieve a good work‑life balance. Flexible arrangements may include part‑time working, job‑share, term‑time working and flexible start and finish times. If you would like to discuss the required hours of this role further, please approach the contact given. In some cases, alternative working hours will be considered.
We welcome applications from the Armed Forces.
Person Specification
Qualifications
* Educated to NVQ 4 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience.
* Advanced Excel training course / qualification.
Experience
* Significant administrative/secretarial experience including initiating and maintaining office systems.
* Demonstrable experience in dealing with the public and handling sensitive and confidential information.
* Intermediate knowledge of IT systems and software programmes such as Outlook, Word, Excel, PowerPoint and Access.
* Understanding of Confidentiality and Data Protection Act.
* Knowledge of NHS issues.
* Previous experience of office/secretarial or similar relevant role.
* Previous experience of taking minutes of meetings and transcribing notes accurately and efficiently.
* Evidence of working in a healthcare environment and previous experience of working with NHS electronic systems such as ESR, Trac, Oracle and E‑Rostering systems.
Knowledge
* Knowledge and experience of using software programmes, e.g. Microsoft Office, especially Outlook, Word, Excel and PowerPoint.
* Ability to take responsibility for own work and work without direct supervision where appropriate.
* Ability to work using own initiative where applicable.
* Ability to prioritise work and meet deadlines under pressure.
Skills
* Clear communicator with excellent writing, data entry and presentation skills; capable of constructing and delivering clear information and instructions to staff and service users.
* Ability to work under pressure in a busy working environment and to multi‑task.
* Effective team working.
* Minute taking.
* Evidence of ability to communicate at all levels clearly and concisely, both oral and written.
* Evidence of frontline customer service skills and willingness to learn.
* Evidence of previously working under pressure or to a tight deadline.
* Excellent organisational skills and attention to detail.
* Confidence in making decisions when dealing with competing priorities.
* Ability to develop and maintain good working relationships with all levels of staff.
* Ability to handle confidential and sensitive information appropriately.
* Flexibility according to priorities and changing organisational systems.
Additional Requirements
* The ability to understand and behave at all times, towards patients, visitors and colleagues, according to the Trust values of safe, kind, excellent.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a submission for Disclosure to the Disclosure and Barring Service to check for any previous criminal convictions.
Cambridge University Hospital NHS Foundation Trust
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