The Opportunity
Are you a highly motivated and experienced individual ready to make a difference? We're looking for a dynamic Reception Manager to be the first point of contact for our guests, ensuring a positive experience from the moment they arrive.
What You'll Do:
* Lead with Excellence: Manage the daily operations of the reception desk, ensuring all staff provide outstanding customer service.
* Achieve Success: Monitor and ensure the achievement of key performance indicators, such as guest satisfaction and revenue targets.
* Inspire & Motivate: Train, coach, and motivate reception staff to deliver exceptional guest service and handle any complaints or issues.
* Build Relationships: Develop and maintain strong relationships with guests and other hotel departments to ensure a seamless guest experience.
* Oversee Reservations: Ensure the reservations system is accurate and efficiently managed, handling guest bookings with precision.
* Collaborate Effectively: Work with other departments to fulfill all guest requests and needs in a timely and efficient manner.
* Manage Budgets: Oversee the reception budget, including labor costs and other expenses, ensuring financial efficiency.
Why Join Us:
* Impactful Role: Play a crucial role in creating lasting impressions and exceptional guest experiences.
* Supportive Environment: Be part of a team that values your expertise and provides opportunities for growth and development.
Ideal Candidate
* At least 2 years of experience in a similar role within a hotel environment
* Strong leadership skills with a proven ability to manage and motivate a team
* Excellent communication skills and ability to build strong relationships with guests and colleagues
* Ability to work in a fast-paced environment and handle multiple tasks simultaneously
* Experience with hotel management systems, such as PMS and reservation systems
* Strong analytical and problem-solving skills with a focus on achieving targets and driving revenue
* A positive attitude and a commitment to delivering excellent customer service
* If you are an experienced and passionate hotel professional looking for a new challenge, we invite you to apply for this exciting opportunity.