Customer Service Administrator Salary: £12.27 per hour plus 25 days annual holiday entitlement Hours - Full- Time Monday to Friday 8am to 5pm Based at Sheffield S9 1DT Job purpose: As part of a team, the Customer Service Administrator will support the Customer Service Team in delivering a consistently high level of service to users and the wheelchair service team and ensure administration is completed in an accurate and timely manner. Key responsibilities: * Answering the telephone and inputting any relevant information from the telephone call into the database on the computer. * Develop strong relationships with the wheelchair service team. * Update computer records for reconditioned and new wheelchairs. * Raising job cards on the computer system and ensuring all details are correct and ready for the engineer to carry out the visit to the service user. * Contact service users to arrange visits by the engineer for repairs, collections and deliveries. * Filing or scanning all relevant paperwork and job cards, setting up and maintenance of filing systems as and when required. * Ensure workloads are managed effectively and all daily tasks are completed. * Maintain a professional customer service attitude when dealing with all service users and other agencies. * Observe all regulations covering the confidentiality of the service user information accessed in undertaking the role. * Agree to undertake all training...