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Company Overview
Established in 2017, Greenview is a provider of mechanical and electrical installation, heating installation and servicing, property maintenance, and sustainable energy solutions, including domestic energy efficiency services. With around 130 employees, the company generated revenues of approximately EUR 36m in 2023. Greenview Group aims for significant growth to reach EUR 100m in revenue. The company operates from three offices in Belfast, Northern Ireland, and London, UK, serving a diverse customer base including government-backed, blue-chip clients, and major private contractors.
Role Overview
The Project Coordinator is a key team member responsible for supporting HVAC Capital Works projects in Northern Ireland. The role involves multitasking and prioritizing in a busy environment, based in our Mallusk office.
Key Responsibilities
1. Coordinate site construction projects to ensure timely and effective execution.
2. Manage scheduling of engineer diaries for optimal coverage.
3. Handle incoming calls and record/manage communications efficiently.
4. Support clients via telephone and email.
5. Log and assign response maintenance calls promptly.
6. Process operative paperwork and close calls for payment submission.
7. Respond within agreed timeframes to meet service levels and contract terms.
8. Achieve targeted KPIs related to contract requirements.
9. Assist in cross-training team members for contract coverage.
10. Perform routine administrative tasks.
11. Communicate with stakeholders and clients effectively.
12. Escalate issues promptly to line managers or clients.
13. Follow policies and procedures, including health and safety protocols.
14. Support with applications and certificates from authorities/clients.
15. Schedule daily runs for multiple operatives and organize materials, liaising with suppliers and subcontractors.
16. Maintain professionalism and confidentiality at all times.
17. Calculate engineer performance and bonuses.
Person Specification
* Minimum 1 year of office experience.
* At least 5 GCSEs including English and Maths.
* Proficient in Microsoft Office.
* Proactive, independent, and well-organized.
* Strong customer focus and professional demeanor.
* Excellent communication skills.
* Team player with good relationship-building skills.
* Adaptable, flexible, and positive attitude.
* Reliable and trustworthy.
* Leadership qualities and a 'can-do' attitude.
Additional Information
Greenview Gas is an equal opportunities employer offering competitive salaries and opportunities for skill development. The successful candidate will gain broad experience in a secure, thriving environment.
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