We are seeking a programme manager to lead the delivery of our Customer Experience (CEX) Strategy 2025–27 and its associated programme of change. This role is central to shaping how citizens interact with the Council, ensuring services are citizen-focused, inclusive, and deliver positive experiences first time. You will provide leadership to drive the CEX programme, working collaboratively with stakeholders to ensure the voice of the citizen informs inclusive and accessible solutions.
The role requires programme management experience, along with the use of data, insight, and best practice to inform evidence-based decisions that drive continuous improvement.
You will play a key role in digital transformation, promoting self-service where appropriate. You will oversee programme governance, monitoring and reporting, and maintain strong links with wider organisational change initiatives, including Local Government Reorganisation (LGR).
This is a role for a collaborative and inclusive leader who is passionate about improving outcomes for citizens.
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