Job Overview:
The Office Administrator/Complaint Handler part-time role for a car dealership plays a key role in ensuring the smooth running of the day-to-day administrative tasks of the business. This position involves interacting with customers, managing service bookings, handling invoices and dealing with complaints, and providing support to the management and mechanic teams. The ideal candidate is organized, customer-focused, and can handle a fast-paced, dynamic environment.
Key Responsibilities:
* Customer Service: Greet customers, handle inquiries, and manage service bookings both in person and over the phone.
* Appointment Scheduling: Coordinate and schedule vehicle maintenance, repair appointments, and MOTs. Ensure the efficient use of the dealer's schedule to maximize workflow.
* Invoice and Payment Processing: Issue invoices to customers, process payments, and ensure accurate financial record-keeping. Follow up on outstanding payments.
* Documentation: Maintain and update vehicle service records, customer databases, and all other important documentation.
* General Office Duties: Answering phones, filing, managing correspondence, and maintaining a tidy office environment.
* Parking Tickets and Court Cases: Assist in managing parking violations or disputes, including liaising with the necessary authorities and handling any associated court paperwork or filings.
* Office Banners and Promotions: Coordinate the design and installation of office banners and promotional materials, ensuring the garage's branding is up to date and visible.
* Social Media Liaison: Work closely with the social media team to ensure that promotions, offers, and updates are communicated accurately. Provide content ideas and updates on garage activities that can be used for marketing purposes.
* Complaint Handler
Responsible for managing and resolving customer complaints efficiently and professionally. Acts as the main point of contact for dissatisfied customers, investigating issues, liaising with relevant departments (sales, service, finance), and ensuring fair and timely resolutions. Maintains accurate records of complaints, identifies recurring issues, and supports continuous improvement in customer service standards.
Skills/Qualifications:
* Experience in office administration (atleast 3 years)
* Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
* Strong organizational skills and attention to detail.
* Excellent customer service and communication skills.
* Ability to work in a fast-paced environment and prioritize tasks.
Preferred:
* Basic understanding of automotive services and parts.
* Knowledge of invoicing and payment processing.
* Previous experience in a customer-facing role.
Schedule:
Mon-Fri: 9am-2pm
Job Type: Part-time
Pay: £13.00-£15.00 per hour
Benefits:
* Company pension
* Flexitime
* Free parking
* On-site parking
Experience:
* Administrative: 3 years (preferred)
Work Location: In person
Reference ID: ADMFM002