Job Description - Income Community Housing Assistant (25732)
Job Title: Income Community Housing Assistant
Location: Maryport, Cumbria
Employment Type: Permanent, full-time (37.5 hours per week)
Salary: £12.60 per hour (£24,638 per annum) with benefits including Health Cash Plan
Description: This role offers an exciting opportunity to join Home Group's National Income Collections Team, working with colleagues, customers, and external stakeholders to support income protection and ensure service standards are met.
Responsibilities include:
1. Engaging with former customers to collect arrears and resolve accounts via FTA procedures.
2. Verifying Universal Credit information for customer claims and handling related queries.
3. Supporting current tenants with arrears management, serving notices, and administering legal cases.
Ideal Candidate:
* Proactive, organized, with a positive attitude and strong customer service skills.
* Collaborative, confident in working with colleagues and external partners.
* Knowledge of housing management, law, and universal credit is advantageous but not essential.
* Comfortable using technology to manage systems and records.
Additional Details:
* This is a hybrid role with flexible working arrangements.
* A Standard DBS check will be required and paid for by us.
Our Culture: We promote diversity and inclusion through internal networks and support systems, making Home Group a welcoming place to work.
Benefits:
* Generous leave entitlement, including volunteering days and 'me days.'
* Health cash plan saving you money on health-related expenses.
* Discounts on shopping, holidays, and more.
* Opportunities for career growth within the organization.
* Recognition as one of the UK's top workplaces for wellbeing.
To request reasonable adjustments during the recruitment process, contact recruitment@homegroup.org.uk.
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