Role:
A pivotal role within each Client EAP Program team, the role of Program Associate supports the Program Manager, Program Director and wider cross-functional team with all aspects of the day-to-day functioning of the EAP Program. The Program associate will be a key point of contact for clients on a day-to-day basis and will interact regularly with the cross-functional team to ensure all program metrics remain on track.
This role provides the opportunities to learn the fundamentals of EAP Program management for individuals looking to progress into a Program Management role or develop their careers within the wider UnipharPharma business
Responsibilities:
Maintaining and updating project plans and ensuring the Program is running to time and schedule
Undertakes all aspects of Client onboarding administration liaising with colleagues in quality, finance and legal to ensure all activities are in place prior to program go live
Organizes weekly client calls including working with the Program Manager to set clear meeting agendas, note taking and timely provision of minutes and actions to clients
Supports with day to day client queries and escalates and follows up internally to ensure appropriate and timely answers are provided
Works closely with the Program co-ordinator team to t...