Job title: Senior Housing Officer
Location: Wembley, London (Travel may be required)
Pay: £29.51 Umbrella
Start: ASAP (pending references and right to work in UK)
Hybrid 2 days at home after training complete
Job Purpose
Are you passionate about housing, communities, and delivering exceptional customer service? Do you thrive on solving complex problems, building strong relationships, and making a real impact on people's lives?
Looking for a proactive, resilient, and customer-focused Senior Housing Officer to manage a diverse housing portfolio and become the trusted face of the landlord service. This is more than tenancy management—it's about helping residents sustain successful tenancies, supporting vulnerable households, protecting communities, and ensuring people have access to safe, affordable homes.
What You'll Be Doing as a Senior Housing Officer
As a Senior Housing Officer, you'll take full ownership of your housing patch, managing tenancies from let to re-let while delivering a highly visible and responsive service. You'll be empowered to make decisions, work autonomously, and collaborate with a wide range of partners to achieve positive outcomes for residents and communities.
Your responsibilities will include:
* Managing tenancies from sign-up through to tenancy termination
* Supporting residents to sustain their tenancies and maximise their income
* Reducing rent arrears through early intervention and tailored support
* Carrying out tenancy audits, property inspections, and estate inspections
* Managing anti-social behaviour (ASB) and complex tenancy issues
* Working with vulnerable residents and connecting them to support services
* Leading estate walkabouts and community engagement activities
* Supporting residents with digital inclusion and self-service tools
* Acting as the key contact for councillors, resident groups, contractors, and partner agencies
* Ensuring homes are let quickly and efficiently to minimise void loss
* Representing the organisation professionally at meetings, hearings, and, where required, court proceedings
Requirements of a Senior Housing Officer
✔ Takes ownership and accountability for delivering results
✔ Builds trust and positive relationships with residents and stakeholders
✔ Balances empathy with a commercial mindset
✔ Can confidently manage challenging conversations and complex cases
✔ Is organised, resilient, and able to prioritise a demanding workload
✔ Has experience in tenancy management, income recovery, housing services, or a related field
✔ Understands housing legislation, welfare benefits, and the challenges facing social housing residents
✔ Is committed to creating thriving, safe, and sustainable communities
Essential Requirements
* Level 3 CIH qualification (or willingness to obtain)
* Experience working in a Senior Housing Officer post or similar
* Strong communication, negotiation, and problem-solving skills
* Ability to work independently and manage competing priorities
* Good IT skills, including Microsoft Office and Teams
* Can commute around Wembley area