Joining a collaborative and customer-focused team, the Customer Service Executivewill support the delivery of aftersales services across the defence client base. Reporting to the Customer Logistics Support Manager, you’ll play a key role in managing spares, repairs, services and field engineering deployments to ensure seamless customer support and satisfaction.
Key Responsibilities:
* Provide day-to-day customer support for contracts involving spares, repairs, and field service engineering.
* Coordinate with internal teams to ensure on-time delivery of hardware and documentation.
* Propose pricing and updates for in-service support, tailored to specific client requirements.
* Collaborate with the Integrated Logistics Services team on Obsolescence Management and maintain related plans.
* Maintain service level compliance and accurate quoting/communication records.
* Generate internal and external customer service reports.
* Work closely with CLS Sales Manager to improve service offerings and address customer needs.
Skills & Experience Required:
Essential:
* Prior experience in a customer service or support role.
* Strong interpersonal and customer-facing communication skills.
* Able to work independently, manage time, and solve problems effectively.
* Proficient in Microsoft Office applications.
Desirable:
* Experience with ERP systems.
* Understanding of import/export processes including dual-use or military goods.
* Familiarity with Jira and Confluence.
Personal Attributes:
* A positive, flexible, and proactive approach to challenges.
* Strong attention to detail and organisational skills.
* Excellent written and verbal communication.
* Values-driven: Teamwork, Integrity, Excellence, Courage.
Work-Life Balance & Benefits:
* 37.5-hour workweek with Friday lunchtime finishes
* Hybrid and flexible working options
* 28 days annual leave + Christmas shutdown
* Holiday purchasing scheme
* Pension matched up to 5%
* Income protection & life assurance policies
* Employee Assistance Programme– mental health, remote GP, second opinion and physio
* EV salary sacrifice scheme & company share incentive plan
* High-street discount platform and regular wellbeing initiatives
* Free onsite parking, gym discounts & social activities
* Career development support and structured L&D opportunities
Security Clearance Requirements:
All applicants must be eligible for UK Security Clearance. Proof of UK residency for at least 5 years, along with right-to-work and employment history documentation, will be required upon successful offer.
Interested?
If you're a people-oriented problem solver with a passion for customer success and a background in service delivery, we want to hear from you.
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