Social network you want to login/join with:
IT Support Analyst
We are delighted to be recruiting for an IT Support Analyst to join a proactive IT support team based in Blackpool, supporting 60 internal users, and dealing with general IT support queries.
The main responsibilities include prioritising user requirements, overseeing system upgrades, and researching new tools. In this role, you should be highly analytical and able to understand business needs. Excellent communication skills and problem-solving abilities are essential. End-user support and customer-centricity are at the forefront of the role.
The role will be conducted from their office in Blackpool. However, the initial training will be in Skelmersdale at their HQ.
Main Duties & Responsibilities
* Communicate with stakeholders to understand their requirements
* Pick up tickets from the IT helpdesk platform and respond within the operational level agreement
* Escalate tickets to development or business analyst functions as appropriate
* Monitor IT systems proactively to ensure they are maintained in good working order
* Check and ensure daily backups are completed
* Monitor system security and patching levels
* Design efficient IT systems to meet business and technology needs
* Manage contact center telephony administration
* Gather feedback from end-users about system performance
* Plan and oversee projects, upgrades, hardware/software installations
* Provide advice and technical training
* Keep abreast of technology trends and developments
* Diagnose and troubleshoot PC errors
* Be available for on-call support as needed
Experience and Skills Required
* Experience with Windows desktop and server environments
* Windows server administration skills
* Experience with cloud services (Office 365, Microsoft Azure) is a plus
* Problem-solving attitude and aptitude
* Good communication skills, both written and verbal
* Ability to manage workload effectively
* Ability to take ownership
* Desirable technologies include:
* Windows Server
* Microsoft 365 and Active Directory
* IIS Administration
In return, we offer an exciting career in a growing company with an excellent salary of up to £25,000, along with a benefits package.
#J-18808-Ljbffr