Job Description
My client\nThey are a growing automation and control solutions provider delivering cutting-edge support to clients across the FMCG and manufacturing sectors. Their team thrives on solving technical challenges and delivering top-tier service, whether remotely or on-site. As they expand, ideally looking for an experienced Service Engineer to join the team and help support a valued client base.\nThe Role\nAs a Service Engineer, you’ll provide remote and on-site technical support to resolve machinery breakdowns and control system issues.
You'll work with a wide range of PLC platforms, diagnosing faults, modifying code, and ensuring minimal downtime for our clients.\nYou’ll also play a vital role in preventative maintenance, system improvements, and supporting our on-call rota. If you’re passionate about automation, proactive problem-solving, and enjoy a mix of fieldwork and technical interaction—this is the role for you.\nWhat You'll Do\n * Troubleshoot, diagnose and resolve faults on client equipment both remotely and on-site\n * Work with PLC platforms including Siemens, Allen Bradley, Mitsubishi, Omron (others beneficial)\n * Read, interrogate, and modify existing PLC code to aid system recovery and optimization\n * Carry out routine maintenance, system checks, and client support documentation\n * Survey systems for new or non-contracted clients to prepare for onboarding\n * Implement and maintain remote connection tools and communication protocols\n * Source current or obsolete components and liaise with suppliers\n * Participate in a 1-in-4 on-call rota (24/7) with uplifted pay and call-out compensation\n * Support continuous improvement and documentation updates\n * Work in accordance with companies ISO Integrated Management System (IMS), RAMS, and HSE protocols\n * Promote a safe and compliant working environment, reporting any unsafe acts or near misses\nWhat we need for this service engineer role\n * Completed Electrical Engineering Apprenticeship or equivalent qualification\n * Strong experience with PLCs – Siemens, Allen Bradley, Mitsubishi, or Omron\n * Background in FMCG, manufacturing, or automated production environments\n * Proven knowledge of safety circuits and control systems\n * High-level electrical fault-finding and diagnostic skills\n * Understanding of networking, communication protocols, and remote support tools\n * Excellent communicator with a client-first approach\n * Full clean UK driving licence (essential)\nWhat You’ll Get\n * Salary up to £48,000 (depending on experience)\n * Company vehicle and travel expenses covered\n * Overtime, site uplifts, and call-out payments\n * Exposure to exciting projects with leading-edge automation technology\n * Ongoing training and career development opportunities\n * Be part of a collaborative and supportive technical team