Company Description
* Contract: 6 Month Fixed Term Contract - 37.5 Hours Per Week
* Location: DPD Lincoln Depot, Electric Avenue, Withan St Hughes, Lincoln, LN6 9B
* Salary: £23,400
* Days of Work: Monday - Friday
* Hours of Work: 09:00 - 17:30
Join us on our journey to become the UK’s most sustainable delivery company, while ensuring our customers receive a world-class service. You will work in a busy, fast-paced environment with a turnover of nearly £2 billion, offering great benefits and opportunities for career progression.
DPD is committed to creating an open, ethical, inclusive, and socially responsible environment. Along with job security, tools, and a competitive salary, you’ll receive excellent benefits from day one, including never working on your birthday!!!
DPD is a Valuable 500 company and a Disability Confident Employer.
Job Description
Our Site Manager is seeking an experienced and reliable Customer Services Advisor to join our friendly team, putting customers at the heart of everything we do.
You will assist both internal and external customers with parcel collection or delivery issues.
Work closely with Drivers, Shift Managers, and Operations Managers to identify issues, proactively solve problems, and take ownership of resolutions.
Your responsibilities will include:
* Answering queries regarding delivery status and providing Proof of Delivery (POD)
* Investigating missing parcels and resolving delivery disputes
* Promoting company products and services to new and existing customers
Qualifications
We’re looking for:
* Proven experience in a fast-paced customer service environment
* Strong communication skills with a confident telephone manner and rapport-building ability
* Politeness and professionalism at all times, with a willingness to go the extra mile
* Excellent administrative skills, including proficiency in Microsoft Office
* High self-motivation and initiative for effective problem solving
* Alignment with DPD’s core values: Passion, Respect, Honesty, Flexibility, Hard Work, and Accountability
Additional Information
Our benefits include:
* Holiday trading
* Enhanced maternity and paternity packages
* Free life assurance (4x salary) upon joining the pension scheme
* Free onsite parking
* Health kiosks at every location
* Discounts from retailers, including up to 5% off supermarkets
* Milestone days off for family and friends
* Support for eye tests and glasses for screen users
Joining DPD offers more than a job — it’s a career. We value and develop talent, promoting from within as we grow and evolve. If you share our values and can help us deliver on our promises, apply today.
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