L2 Ops Centre Network Engineer, Assoc Manager / Specialist
Location: UK (London)
Salary: Competitive salary and package (Depending on level of experience)
Accenture is partnering with scaled UK AI compute pioneers to lead the charge on next-generation infrastructure for sovereign AI. To support this endeavour, we’re building a high-performance compute operations team in London. Our work will be sensitive, secure, 24x7, and on the most up-to-date high density compute stacks available. Shift teams will be set up and operate 24x7, and successful candidates working on shift will receive a shift premium for the non‑standard unsociable shift hours that will be part of that rota.
Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history (typically including no periods of 30 consecutive days or more spent outside of the UK) at the point of application.
Key Responsibilities
* Manage network and firewall security.
* Troubleshoot network connectivity incidents (incl. routing, switching and security).
* Build, configure and maintain network infrastructures as per best practices.
* Identify service improvements to reduce risk and improve stability.
* Produce high‑quality implementation scripts, test plans and change controls for all network changes.
* Respond to real‑time alerts and dashboards for networking resources to detect service‑impacting events.
* Perform initial triage and isolation for incidents following established runbooks and procedures.
* Document incidents, actions, and outcomes accurately in the incident management system.
* Support service delivery and SLA compliance.
* Ensure thorough shift handovers documenting operational status and ongoing incidents.
* Investigate and resolve incidents escalated from L1.5 Engineers, conducting in‑depth analysis of compute, storage, and network issues.
* Develop and refine troubleshooting guides, runbooks, and knowledge base articles.
* Coordinate with engineering, automation, and vendor teams for persistent or complex technical problems.
* Monitor and analyse performance metrics and incident trends, recommending proactive measures for reliability improvements.
* Mentor L1.5 Engineers to support skill development and knowledge sharing.
* Participate in shift rotations and on‑call schedules as required.
* Eligibility for UK Government security clearance.
Required Skills
* Working knowledge of network security, including firewall configuration and security policy management.
* Working knowledge of networking protocols and an understanding of EIGRP, BGP, OSPF, and IP multicast.
* Management of LAN/WAN environments including device protocols and communication standards, such as Juniper, Arista or Fortinet.
* Administration of firewall systems such as FortiGate, Palo Alto, Juniper, and Checkpoint.
* VPN and remote access solutions.
* Associate‑level network certification (CCNA, JNCIA or equivalent).
* Experience implementing and supporting large corporate or data centre networks, preferably in a multi‑client, service provider environment.
* Experience in incident management, advanced troubleshooting, and operational best practices (advanced network troubleshooting 2+ years of routing protocols).
* Scripting for automation (Python, Bash).
* Familiarity with ITSM, Agile methodologies and tools (e.g., ServiceNow, Jira).
* Bachelor’s degree in Electrical Engineering (relevant experience will be considered).
Job Details
* Seniority level: Mid‑Senior level
* Employment type: Full‑time
* Job function: Information Technology
* Industries: Information Services
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