Operational Resilience Manager
Edinburgh or Glasgow
Relaxed Hybrid and Flexible Working Environment
Salary: £62,114 - £77,232 per annum + 28.94% employer contributory pension and 42 days annual holiday
Introduction to the Role
Hays' Cyber practice have partnered exclusively with Registers of Scotland (RoS) on the search for an experienced Senior Operational Resilience Manager to lead the development and embedding of operational resilience capability across a complex, digitally-driven public sector organisation.
This is a high-impact role focused on ensuring critical services remain available and recoverable during disruption. You will work at a strategic level to shape resilience frameworks, influence senior stakeholders, and build a culture of preparedness. This is an opportunity to establish and drive a resilience function with significant organisational visibility and influence.
About the Organisation
Registers of Scotland (RoS) manages 21 land, property and other legal registers which are a critical asset for the Scottish economy. They aim to provide the best public service for Scotland and are on a mission to modernise. RoS is an award-winning organisation recognised for its technology and innovation. RoS designs, architects, and builds registration products in-house and creates digital solutions for the people of Scotland. You will have opportunities to develop with RoS through access to data, software engineering and product delivery techniques.
What the Role Entails
As Operational Resilience Manager, you will lead the strategic development and delivery of resilience capability across Registers of Scotland, ensuring the organisation can continue to provide trusted, high-quality public services during disruption. You will strengthen resilience across digital services, registration operations, data services, estates and critical suppliers, safeguarding the integrity and availability of Scotland's land and property information. Working collaboratively with colleagues across Digital, Risk, Cyber and Business teams, as well as external partners, you will embed a culture of preparedness and ensure robust business continuity and recovery arrangements are in place and regularly tested. This is a unique opportunity to establish and lead a new resilience function, driving organisation-wide improvements in service uptime, recovery performance, supplier assurance and incident response. Your work will play a vital role in protecting the property market, maintaining citizen trust, and ensuring RoS can respond and recover quickly under any conditions.
* Lead the development and delivery of an organisation-wide operational resilience strategy
* Identify, map, and manage business-critical services and their dependencies
* Own and maintain Business Continuity Plans (BCPs) and service recovery playbooks, ensuring compliance with ISO 22301 and Scottish Government expectations
* Coordinate and deliver scenario testing and exercises (table-top, simulation, live), embedding lessons learned to strengthen service continuity
* Establish and drive resilience governance forums and stakeholder engagement
* Collaborate across digital, cyber, risk, operations, and external partners to embed resilience practices
* Provide oversight of business continuity, disaster recovery, and service resilience planning
* Coordinate and deliver scenario testing (e.g. cyber incidents, supplier failures) and embed improvements
* Support or lead response activities during major incidents and drive post-incident reviews
* Produce reporting for senior leadership on resilience posture, risks, and performance
* Maintain resilience frameworks aligned to recognised standards and governance expectations
* Drive continuous improvement in resilience capability, supplier assurance, and recovery performance
What I'm Looking For
* Significant experience in operational resilience, business continuity, or disaster recovery
* Experience aligning resilience, continuity, and recovery practices with relevant standards, including ISO 22301 and the NCSC Cyber Assessment Framework
* Proven ability to operate as a subject matter expert and influence senior stakeholders
* Experience in complex digital or cloud-based environments
* Demonstrated experience leading or supporting responses to major incidents
* Strong analytical, problem-solving, and critical thinking capability
* Experience managing third-party or supply chain resilience and dependencies
* Relevant professional certifications (e.g. CBCI, MBCI, ISO standards) preferred
Benefits
* Competitive salary package
* Pension contribution of 28.97% employer contribution
* 42 days annual leave
* Flexible and hybrid working arrangements
* Strong focus on professional development and career progression
* Inclusive and supportive working culture
* Opportunity to work in a highly impactful, strategic role shaping organisational resilience
Please view RoS information page online for governance and recruitment information.
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