Emergency Department Reception Team Leader
We are looking for someone to join our Emergency Department (ED) at Sheffield Children’s. You will help support the smooth running of our busy 24/7 reception, Acute Assessment Unit (AAU), and GP in ED service. This is a dynamic and busy role requiring flexibility and leadership.
Main duties of the job
* Work as Senior Admin and Clerical Receptionist while overseeing the wider admin and clerical team.
* Manage rotas, annual leave, and ensure correct staffing levels across Reception, AAU and GP in ED.
* Provide guidance on daily operational issues, ensuring resolution of problems as they arise.
* Support recruitment, performance management and training for all admin staff.
* Ensure all admin responsibilities are delivered to a high standard of care.
Person Specification
Qualifications and training
* NVQ Level 4 or equivalent acquired relevant experience.
* GCSE or equivalent in English Language and Mathematics.
Experience
* Substantial experience of administration work.
* Staff supervisory and/or training experience.
* Experience dealing with the general public.
* Experience using computers at work.
* Experience of staff management.
* Working in a multi-disciplinary team.
Knowledge and skills
* Ability to work under pressure.
* Ability to prioritise workload.
* Excellent communication skills, both verbal and written.
* Ability to communicate sensitively with children, young people and their families.
* Ability to use own initiative and work as part of a team.
* Knowledge of electronic rostering systems.
Personal attributes
* Pleasant, tactful and understanding manner.
* Flexible.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Diversity Statement
At Sheffield Children’s, we are committed to creating an inclusive environment that celebrates diversity and supports everyone’s success. We prioritise Equality, Diversity and Inclusion in our recruitment practices, creating a welcoming space for people of all backgrounds, including ethnic minorities, individuals with disabilities and LGBTQ+ members.
Salary
£28,392 to £31,157 a year pro rata.
Contract
Permanent
Working pattern
Full-time
Location
Sheffield Children’s NHS Foundation Trust
Reference number
425-26-7841573-A
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