Retentions Advisor Newcastle, NE12 8BU Salary: £24,000£26,000 basic uncapped commission (up to £50,000 OTE!) Hours: 37.5 per week | MondayFriday, 9:00am5:30pm Holidays: 29 days (including bank holidays) | rises to 31 after 1 year Why this role? Join Verisure, Europes leading security provider protecting over 5.1 million families and businesses.
Were looking for motivated Retentions Advisors to keep our customers safe, happy, and loyal.
What youll do: Make outbound calls to retain existing customers Handle escalated complaints with confidence and empathy Build strong customer relationships that last Keep accurate records and liaise with other departments Deliver exceptional service every single day What were looking for: Call centre, outbound sales, or objections-handling experience is a plus Confident with tricky conversations and high-level complaints Strong computer and MS Office skills Excellent communicator with problem-solving mindset Team player whos ready to learn and take on challenges Perks & Benefits: Birthday off celebrate YOU Onsite coffee shop & canteen Discounted gym and health club memberships Private healthcare & MediCash plan PerkBox discounts & freebies Employee referral bonuses Discounts on our alarm systems Cycle to Work scheme Why Verisure? Career development and internal mobility Training to build new skills Supportive, high performing team environment Apply now! Note: All successful applicants will complete a DBS check, provided by the company.