Band 3 Healthcare Support Worker Assessment Day - BH - 13 January 2026
We need people who are caring, supportive, great at communicating and thrive looking after others. We are looking for somebody who can help us provide the very best care possible to our patients - somebody with an empathetic nature and enthusiastic approach will be perfect in this role.
YOUR PASSION. YOUR CAREER. YOUR WAY
* NO WALK INS, TRAC INVITE ONLY *
Main duties of the job
The role of a Healthcare Support Worker is fulfilling, varied and impactful. You will play a vital role in the care of our patients, helping with their day-to-day needs such as personal care, observations, mealtimes, toileting and mobility - as well as performing medical checks such as taking temperatures, pulse and respiration. This care is critical to supporting our patients in their recovery and providing them with the best experience.
Sometimes the role will be tough. You will see and be involved in some difficult patient care, be rushed off your feet and deliver some very direct personal care too.
We have over 10,000 staff across three different sites, all working towards the same aim which is to ensure our patients receive the very best care. You will work with dozens of different people all performing different roles, so you have the chance to learn so much.
As you would expect, we do work on a shift basis - our patients need our care and attention 24 hours a day 7 days a week, so everyone gets involved working different shifts to ensure our patients receive the best care. Typically, you would usually work a four-shift system: early, late, twilight and nights. This role requires some 12-hour day or night shifts, otherwise known as a 'long day' or 'long night'.
About us
If you have always aspired to work for the NHS - caring for our patients and working alongside highly motivated teams - then you are going to love this role at the Royal Free London.
We understand how important life is outside of work, so as well as 27 days annual leave (plus bank holidays), we have excellent family leave policies (from when you start a family, up to balancing home and work life) and an excellent pension scheme.
We adopt a forward-thinking approach to working that works around your lifestyle. This includes working flexible hours (through self-rostering so you can request your preferred shifts) and being able to make use of a generous wellbeing and benefits package - as an NHS employee you will have access to great discounts with leading high street names and different discount schemes.
Our size, scale and influence offer you unrivalled career opportunities however we appreciate that some people are happy to undertake and thrive in a role without feeling the need to take on any additional study. We will support you no matter what you want from the role. Read more information about us here: https://www.royalfreelondonjobs.co.uk/
Job responsibilities
Job responsibilities
The detailed duties for this role are described in RFL Band 2 Healthcare Assistant Recruitment Pack document, that is attached to this vacancy. Please ensure to read through to further your understanding of the role.
Person Specification
Royal Free World Class Values
* Demonstrable ability to meet the Trust Values
Education & Qualifications
* Willing to develop and work towards new diploma Level 2 or equivalent
* Demonstrable literacy and numeracy skills
* Complete Care Certificate
* NVQ Level 2 or Equivalent
* New Diploma Level 2 or equivalent ? Knowledge of personal care and related procedures
Experience
* Previous experience of team work
* Previous experience of customer care
* Interest or experience within a carer role/setting
* Ability to provide individualised care and empathy
* Good organisational skills
* Able to communicate effectively with patients, relatives and multi-disciplinary team
* Ability to work in a team
* Able to demonstrate an awareness of the important of confidentiality / privacy and dignity
* Can explain the principles of infection control
* Willing to develop own knowledge and practice
Personal Qualities/Attributes
* Has a caring, compassionate and professional nature
* Ability to work as a team and form professional relationships with colleagues
Person Specification
Education & professional Qualifications
* Educated to GCSE level
* NVQ in health related field
* Previous experience of working in a hospital
* Care Certificate
Skills and aptitudes
* Good written and oral communication
* Basic IT skills
* Effective communication/interpersonal skills
* Work as part of a team within set boundaries
* Able to demonstrate an awareness of the importance of confidentiality / privacy and dignity
* Good organizational skills
* Understanding of base line observation
* Willing to learn and undertake new skills
Experience
* Previous experience of working in a hospital
* Experience of phlebotomy
Personal Qualities & attributes
* Excellent communication and interpersonal skills
* Works effectively within the MDT
* Ability to work autonomously
Others
* Flexibility
* Commitment to patients care
* Adhere to the uniform policy at all times
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£29,651 to £31,312 a yearper annum inclusive of outer London HCAS
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