Are you an experienced IT Support Engineer looking for your next challenge? We're looking for a talented 1st & 2nd Line IT Support Engineer to join our Global company with an office based in South Normanton. You'll deliver high-quality technical support across Office 365, Windows 10/11, Intune, Azure, networking, and hardware systems - ensuring users receive excellent service every time.
This is an exciting opportunity for someone who enjoys troubleshooting, problem-solving, and helping people get the best out of their technology.
Key Responsibilities
- Provide 1st and 2nd Line IT support via phone, remote tools, and ticketing system. Diagnose and resolve issues across hardware, software, Office 365, Windows 10/11, Intune, and Azure.
- Troubleshoot problems related to Active Directory, group policies, and user access permissions.
- Configure and deploy PCs, laptops, mobile devices, and peripherals. Investigate and propose automation solution where possible to elevate heavy problem solving.
- Escalate complex technical issues to 3rd Line Support or external vendors where necessary.
- Build and maintain detailed and accurate process documentation and user guides.
- Follow IT security, data protection, and backup policies at all times.
Skills & Experience Required
- Proven experience in IT Support / Helpdesk / Service Desk / Technical Support (1st and 2nd Line).
- Strong working knowledge of Microsoft 365 / Office 365, Windows 10/11, Intune, Azure AD and PowerApps. Some working knowledge of SQL Databases and PowerBi preferred.
- Familiar with Active Directory, fault finding, laptop build and asset management.
- Experience using ITSM / ticketing tools (such as Freshdesk, Zendesk, or ServiceNow).
- Excellent troubleshooting, communication, and customer service skills.
- Ability to manage multiple tickets and prioritise effectively.
- A proactive, hands‑on approach with strong attention to detail.
- Work with a supportive and collaborative IT team.
- Hands‑on exposure to a wide range of modern technologies.
- Excellent opportunity to progress your IT career in a varied, technical environment.
