Northern Skills are recruiting on behalf of Durham Lifting Ltd, who are looking for a hardworking, motivated and enthusiastic candidate to join their team. During the course of this apprenticeship, you will be learning the role of a business administrator while also gaining a qualification.
Wage
£14,918.80 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
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Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
* Assist in scheduling service jobs and updating internal job management systems.
* Support with customer communication, including confirming appointments and sending job updates.
* Help prepare job packs, including RAMS and certificates for customer submission.
* Track and update job statuses using software such as Motion and Clik (training provided).
* Assist with ordering materials and consumables needed for engineer tasks.
* File and organise documentation such as job reports, inspection sheets, and invoices.
* Learn how to generate and submit basic quotes under the guidance of the service team.
* Support the team with general admin duties such as printing, scanning, and phone handling.
* Attend internal meetings and take notes as required.
* Maintain a professional and helpful approach with both colleagues and customers.
Where you'll work
BRITANNIA TEST HOUSE
ROMALDKIRK ROAD
MIDDLESBROUGH
TS2 1HB
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
* Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
* Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
* Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
* Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
* Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
* Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
* Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
* Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Your training plan
* Business Administrator Level 3 Apprenticeship Standard.
* Day release at Middlesbrough College.
Requirements
GCSE in:
Requirements
Essential qualifications
GCSE in:
Maths and English (grade 4)
Let the company know about other relevant qualifications and industry experience you have. They canadjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Administrative skills
* Logical
* Team working
* Initiative
* Patience
About this company
Founded in 1996, Durham Lifting provide total lifting equipment solutions for companies throughout the UK and Europe. Our core values are at the heart of everything we do and our mission statement “We do it right” ensures that our clients are dealing with an organisation they can trust to supply the right product, to the right standard, at the right price
* Depending on the circumstances of the business, upon completion of the apprenticeship programme there could be a potential position of employment available.
The contact for this apprenticeship is:
MIDDLESBROUGH COLLEGE
The reference code for this apprenticeship isVAC1000322216.
Apply now
Closes on Monday 7 July 2025
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