Customer Service Call Handler
Doncaster
Ref: VA3158
#OFE
Benefits
1. Competitive salary plus performance related bonus
2. 29 days holiday including public holidays plus additional days with service
3. Pension contributions
4. Referral bonus scheme
5. Enhanced parental leave
6. Enhanced sick pay
7. Wagestream—a Financial Wellbeing app giving you ultimate pay control! Get paid when you want, save monthly, enjoy shopping discounts, explore your benefits, and even connect with a financial coach.
8. Talk to us about flexible working
9. VIP Awards – colleague recognition scheme
10. Cycle to work scheme
11. Benefits App – virtual GP appointments, employee assistance programme (EAP), cycle to work, high street discounts, discounted vehicle maintenance & repairs and so much more!
12. Steer Academy provides accredited ongoing training – paid for by the business
13. Opportunities for career progression
Join the Steer Automotive Group Customer Service Team – Doncaster
Ready to make a real difference from the very first call?
At Steer Automotive Group, we’re more than repair specialists we’re shaping the future of vehicle care. We’re looking for a Customer Service Call Handler to join our First Notification of Loss (FNOL) Team in Doncaster. If you’re friendly, proactive, and passionate about helping people, this could be the role for you.
What You’ll Be Doing
As the first point of contact after an accident, you’ll play a key role in supporting our customers during a stressful time, guiding them with empathy, reassurance, and efficiency.
Your responsibilities will include:
14. Handling inbound calls from customers reporting accidents or vehicle damage
15. Logging details accurately and promptly into our claims system
16. Keeping customers informed throughout their claims journey
17. Liaising with insurers, repair teams, and internal departments
18. Managing your own workload while achieving team performance targets
What We’re Looking For
You don’t need to be an automotive expert what matters is your ability to deliver outstanding customer care.
You’ll thrive in this role if you:
19. Communicate clearly and confidently over the phone and by email
20. Stay calm and focused under pressure in a fast-paced environment
21. Approach challenges with empathy and initiative
22. Have strong attention to detail and a proactive mindset
23. Bring previous customer service experience (insurance or automotive is a bonus)
Why Join Steer?
At Steer, we put people first. We value your skills, support your growth, and provide real opportunities to progress.
Here, every call you take truly makes a difference.
Take the next step in your career — apply now and steer your future in the right direction.