Job Description
Royal Voluntary Service has an opportunity available for a Retail and Cafe Manager to join our team at RVS Cafe, Clatterbridge Hospital, Clatterbridge Road, CH63 4JY. You will join us on a part-time, permanent basis, and in return, you will receive a salary of £13.28 per hour (FTE £24,187 per annum)
About the Retail and Cafe Manager role:
Royal Voluntary Service hospital cafés, shops and trolleys are part of the fabric of the NHS and a real asset in their own right. Staffed by employees and volunteers, we provide an outstanding range of healthy food choices. Our customers love the fact that the money they spend with us pays for volunteer action in hospitals and the community.
As the Retail & Café Manager, you will lead a passionate team of staff and volunteers who work hard to deliver outstanding customer service in our Cafe at Clatterbridge Hospital.
Location: RVS Cafe, Clatterbridge Hospital, Clatterbridge Road, CH63 4JY.
Hours: 25 hours per week, Monday to Friday - 5 hours a shift. This is subject to agreement if you are successful in your application.
What you'll bring as our Retail and Cafe Manager.
Working in a hospital requires a special kind of customer service. Your ability to communicate with a variety of people in a friendly and cheerful way will make a real difference to someone’s day. The key is to adapt your approach to each person to ensure their needs are met.
As Retail Manager, you will manage the effective operation of the retail outlet/s in maintaining outstanding store standards, whilst providing friendly, helpful, and excellent customer service to all customers, maximising a great shopping experience. You will be responsible for the delivery of set KPI’s by directing, developing & managing a team to achieve set goals. Ensuring that all policy & procedures are followed at all times.
You will bring excellent customer service skills, ensuring a positive and welcoming experience for all customers. Your strong communication abilities will facilitate clear and effective interactions with both customers and team members. With exceptional organisational skills, you will efficiently manage tasks and resources to meet operational needs. Your proficiency in industry-standard IT systems, including Microsoft Office and email, will support administrative functions. Proven leadership and people management skills will enable you to motivate and guide your team effectively.
Job Requirements
This is what we're looking for:
• At least two years’ management experience
• At a minimum, two years’ experience in a retail or café environment
• At least two years’ cash handling experience
• Experience working at management level within a similar retail / cafe environment, with a comparable turnover
• Proven leadership and people management with great motivational skills
• Experience of working alongside volunteers would be advantageous
• Knowledge in Food Safety & Health & Safety procedures would be advantageous
• Good understanding of EPOS / Till systems
• Proficient in the use of IT systems, for example Microsoft Office, Email to a basic level
• Knowledge and experience of general administrative processes
• Can remain calm & professional in fast paced environment
• The ability to deliver excellent customer service through your team
• Able to communicate in a consistent and effective manner
• A flair for Organising, Delegating & Prioritising
• Flexible to the needs of the business & can attend out of hours training if required
• Willingness to undertake training and continuing professional development
• Good literacy and numeracy skills
Job Responsibilities
This is what you'll be doing:
* As a Retail Manager, you will oversee all aspects of the store’s operations. This includes Stock control, staffing, and ensuring smooth day-to-day functioning.
* Your goal is to meet or exceed the agreed Profit and Loss (P&L) budget. Regularly monitor performance and adjust costs as needed based on turnover.
* Maintain exceptional store standards, ensuring a safe, clean and organised environment, providing friendly, helpful, and efficient customer service to enhance the shopping experience.
* Ensure compliance with statutory standards, including Health and Safety, Food Hygiene, Data Protection, and Financial controls.
* Lead by example to create a positive volunteer experience. Motivate and engage both volunteers and employees through effective communication.
* Provide coaching, mentoring and training to your team in order to ensure compliance with Royal Voluntary Service Policies and Procedures and the delivery of operational excellence
* Implement processes to manage team performance and drive improvement.
* Recruit and coordinate volunteers and employees to meet operational requirements.
* Use management reports to monitor performance and identify areas for improvement and gathering feedback to identify opportunities for increased sales and efficiency.
* Regularly visit competitors to identify trends and take appropriate action locally, providing feedback to the Retail Support team through your Area Manager.
* Collaborate with your Area Manager to develop the Retail Business Plan, taking ownership in its local implementation.
* Establish an effective working relationship with the local National Health Service (NHS) team.
* Providing regular performance updates to the Area Manager
* Are prepared to work flexible hours aligned with store trading hours.
This is how you'll be doing it:
Enable Volunteers
Is able to demonstrate an understanding of how their role impacts and supports volunteers and their experience within the charity. Is ready to collaborate with the Volunteering Team and is willing to accept responsibility and accountability of their volunteer’s journey and experience. Is not afraid to implement changes to their approach to volunteering.
Leadership
Likes to take charge of, empowers and directs people and activities. Clearly sees the way ahead, inspires and motivates others to follow their lead in order to achieve goals.
Supporting & Managing Others
Enjoys supporting other people by getting involved and trying to help them when they have problems. Is comfortable to contribute to joint activities and enjoys teamwork. Is approachable, collaborative and dependable.
Service Delivery Focussed
Identifies and focuses on the individual needs and concerns of the customer or client. Engages and responds accordingly with a professional and high-quality service. Is committed to keeping people safe from harm.
Networking
Is able to relate to people and build effective relationships. Likes talking things over with others and works well in an environment of mutual support and information sharing. Is not afraid to direct people or ask for their help.
Analysing Information
Enjoys analysing data and seeks to identify and explores the key elements in information before making rational judgements and commitments. Utilises facts and figures when planning and reporting and is concerned about accuracy and detail.
Planning and Organising
Thinks things through well in advance and maps out future activities and resources, taking the key stages, requirements and timescales into account. Likes to monitor to ensure that things are implemented and delivered effectively.
Quality Orientation
Pays attention, is precise, checks, and completes things Focuses on getting things right and seeks to ensure that decisions and solutions minimise risk. Adheres to policy and standards.
Drive and Determination
Is ambitious and determined to succeed. Readily accepts and very much enjoys a challenge and is motivated by having stretching objectives to meet. Is energetic and works hard in order to achieve results.
Commercial Awareness
Likes to work with facts and figures to evaluate things properly. Uses commercial and financial factors when making decisions. Looks at the wider implications and is likely to try to assess the long-term impact.
Resilience
Easily bounces back from setbacks and is not discouraged for long. Doesn’t easily get hurt or upset and is generally able to manage work challenges. Can accept constructive criticism and doesn’t tend to dwell on what others may think of them.
Equality, Diversity, and Inclusion
Values difference and sets a positive example of inclusive behaviour in all interactions and promotes practices that celebrate equality and diversity in the workplace and the communities we serve. Is an active participant and encourages others to engage effectively with charity wide inclusion activities.
Job Benefits
This is all the other great stuff you'll be getting:
* Salary of £13.28 per hour (FTE £24,187 per annum)
* 26 days’ holiday (pro rata) plus paid statutory Bank Holidays (pro rata)
* Ten weeks’ company sick pay following successful completion of probation
* A great pension scheme
* 2 x Salary Death in Service Benefit, subject to qualification
* Enhanced Family Leave schemes
* An employee benefits package that gives access to an exclusive rewards website to get discounts and cashback online
* A 24-hour doctor line, financial support with dental/optical and other therapies
* A free and confidential employee assistance programme with up to six face-to-face counselling sessions included
* Extensive online and on the job training to ensure you will succeed in your role
* Opportunities to discuss flexible working
* Opportunities to develop new skills and progress your career
* The chance to make a positive, lasting impact that changes lives, communities and society
If you feel have the skills and experience to become our Retail and Cafe Manager please click ‘apply’ today, we’d love to hear from you!
This is the latest you'll be able to apply, providing we do not close to applicants early:
The closing date for this role is 17 November 2025. However, we reserve the right to close this vacancy early should sufficient applications be received. Please do not delay your application we often get a lot!
At Royal Voluntary Service our goal is to welcome everyone and build inclusive and diverse teams. We celebrate difference and encourage everyone to join us and be themselves at work. To find out more about our commitment to EDI, visit our website.
Join Royal Voluntary Service and together we can change lives, change communities and change society.
Other organisations may call this role Retail Manager, Café Manager, Store Manager, Retail Store Manager, Store Manager, Branch Manager or General Store Manager.